Customer Service Specialist

A company is looking for a Customer Service Specialist to provide support and service to patients regarding home medical equipment.Key ResponsibilitiesDevelop and maintain knowledge of products and services while answering calls and emails promptlyProcess orders, verify documentation, and complete insurance verification for patient eligibilityFacilitate customer complaints resolution and maintain quality assurance metricsRequired QualificationsHigh School Diploma or equivalentOne year of work-related experience in healthcare administrative, financial, or insurance customer servicesFor senior level, two years of work-related experience and one year of exact job experience is requiredExperience in a Medicare certified environment is preferred