Front Desk Receptionist

Thompson, Coe, Cousins & Irons L.L.P.Austin, Texas Metropolitan Area, United States

17 hours ago

Job type

Full-time

Job description

Thompson Coe is seeking a full-time Receptionist in our Austin office. This is a great opportunity for a proactive self-starter with strong organizational skills and attention to detail.

General Summary :

Under general supervision by the Office Administrator, the Receptionist is responsible for ensuring that the office operates efficiently by assisting office services, assisting with facility maintenance, client care, and a wide variety of general administrative and support tasks for all personnel and attorneys, as well as receiving clients and visitors in person and on the phone.

Essential Duties and Responsibilities :

Essential job responsibilities include, but may not be limited to the following, and duties may be expanded as business needs evolve :

Answer all incoming phone calls, receive clients and visitors in the office and ensure all visitors and callers receive exceptional service;

Book events and meetings using the Rendezvous booking system;

Order food for meetings and events and assist with food set up;

Provide monthly reports on food orders which include costs, number of attendees and meeting and / or event information;

Maintain general office cleanliness, organization and sanitation of all common areas;

Assist office services, if needed, to help clean the conference rooms;

Work with office services and the office administrator on any building maintenance issues on an as needed basis;

Act as a client concierge and ensure a stellar client experience, including handling client relation activities and planning client appreciation initiatives;

Ensure smooth office operations by acting as primary contact for employees for all office and facilities related inquiries and handling or directing inquiries as appropriate;

Provide clerical and administrative support to attorneys, timekeepers, legal secretaries, records department, office services, and office administrator as needed;

Interacts congenially with clients, attorneys, paralegals, secretaries, all other staff and other representatives in and outside of the Firm.

Job Requirements :

Ability to adhere to a schedule of 8 : 00 – 5 : 00 Monday through Friday;

2+ years’ experience in a receptionist, administrative, client services or related capacity;

Event planning experience is a plus;

Superb interpersonal skills, including a positive attitude, client-first mindset and ability to work in a collaborative, fast-paced environment;

Excellent communication skills, including the ability to effectively communicate verbally and in writing with clients and personnel at all levels;

High attention to detail and pride in accuracy of completed work;

Must demonstrate a high level of trustworthiness, integrity and professional discretion;

Ability to think independently and possess good judgement;

Ability to recognize and resolve problems efficiently, independently or in a team setting;

Strong computer skills, including proficiency in Microsoft Outlook, Word, and Excel;

Knowledge of Rendezvous booking software is a plus (or a similar program);

Valid authorization to work in the U.S.