Reservations Agent

Are you passionate about creating memorable experiences for guests from all around the world? Homewood Suites by Hilton Florence in Florence, KY is seeking a dedicated Reservations Agent to join our team. As part of our dynamic and customer-focused environment, you will play a pivotal role in ensuring each guest's stay is exceptional. You will be responsible for handling reservations with precision and care, providing top-notch customer service every step of the way. Join us in our commitment to delivering unforgettable stays and be a part of a supportive team that values teamwork and excellence. With a competitive hourly salary of $14 - $15, this is a fantastic opportunity to grow in the hospitality industry.

Compensation : 14 - $15 hourly

Responsibilities :

• Handle incoming reservation calls and online reservations efficiently and accurately.
• Purpose : To ensure a seamless booking process for guests and maximize room occupancy.
• Provide excellent customer service by addressing guest inquiries, concerns, and special requests professionally.
• Purpose : To enhance guest satisfaction and loyalty to the hotel.
• Process cancellations and modifications to reservations following hotel policies and procedures.
• Purpose : To manage room inventory effectively and optimize revenue.
• Collaborate with housekeeping and front desk staff to communicate special requests and ensure guest needs are met.
• Purpose : To coordinate smooth guest check-ins and provide personalized service.
• Keep accurate records of reservations, guest interactions, and payment transactions in the hotel's booking system.
• Purpose : To maintain organized booking information and facilitate efficient operations.
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.

Qualifications :

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.