Sales Order Administrator

Description

Are you a Sales Order Administrator  who is looking to join one of the top companies within the Aerospace and Defense Industry ?

Are you looking to further your career and grow?

Do you have experience in Direct Customer Service?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite  with our client in  Orlando, FL.  Interested?

Here's what you'd do :

• Work with sales admin – supporting person who creates PO, making sure parts are in stock
• Making sure in compliance and preparing orders to ship international costs and invoices manually due to SAP migration
• Orlando houses all parts and ships to various locations, some international
• The Sales Order Administrator is responsible for providing product / service information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
• Acts as a point of contact between assigned customers and clients regarding spares management activity.
• Commits to customer orders and requirements for material based on customer contracts and department guidelines.
• Runs MRP and generates replenishment orders.
• Monitors inventory utilizing client and Customer inventory tracking systems.
• Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
• Collaborates with any required internal areas as needed to ensure on-time delivery and support customer satisfaction and service level metrics.
• Coordinate with purchasing to expedite AOG / Critical customer orders.
• Work with the customer and QA to obtain C of C authorization approval when the client does not have a PMA (Parts Manufacturing Authority) for a part.
• Acts as Company Customer liaison in areas requiring customer communications, including order administration and invoice management.
• Properly identifies loan and exchange core returns and ensures the return of client-owned equipment back to the appropriate inventory locations.
• Ensures the customer master database is updated regarding changes to customer contact, invoicing, and shipping information.
• Compiles reports such as (but not limited to) : Consumption, Forecast, Critical Shortage (from Customer)
• Issues credit / debit memos in coordination with direction from Finance.
• When circumstances support, request authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
• Identify and assess customers' needs to achieve satisfaction
• Provide feedback to the customer promptly regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
• Participates in daily meetings and customer conference calls and provides reporting as appropriate
• Generates Sales Orders, Push Orders, and Stock Transport Orders
• Conducts self in a way to ensure excellent customer service
• AOG Support : This position may be needed to support AOG (Aircraft on Ground) material needs, including warehouse operations (Picking, Pulling, Packing, Shipping), inter- and intra-company communications, courier, and expedited services.
• Off-hours support as needed by the business to support customers
• Other duties as assigned by the team leader

Here's what you'll get :

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements Required Skills / Qualifications :

Preferred Skills / Qualifications :