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Business Operations Specialist, FinTech

Business Operations Specialist, FinTech

MoegoLos Angeles, CA, US
19 days ago
Job type
  • Full-time
Job description

Imagine being part of a team that helps professionals spend less time buried in paperwork and more time with wagging tails, happy barks, and purring cats. Every conversation with a customer, and every feature we build goes toward a bigger purpose, ensuring pets receive the love and care they deserve. From automated booking to communication tools, MoeGo eliminates administrative stress, making every interaction smooth for both the caregiver and the pet parent.

If you're looking for a career that combines innovation with heart, MoeGo is the place where technology meets tail wags. Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

We believe that pets are family, and when our customers can focus on giving pets their full attention, we create ripples of joy that touch every household they serve. By joining MoeGo, you'll become part of a community driven by compassion, purpose, and impact. Whether you're a tech enthusiast, a customer service professional, or a creative marketer, your skills will play a vital role in improving the lives of pets, and in turn, their humans.

About the Role

We are looking for a Business Operations Specialist, FinTech to join our team and play a key role in scaling our fintech products. This role will cover go-to-market enablement, product operations, risk management, and cross-functional collaboration. You will be involved in launching and growing fintech solutions that drive real impact for pet care businesses.

Fluency in Mandarin (spoken and written) is required to effectively communicate with our team members. Candidates must work atypical hours to ensure smooth and effective collaboration.

Must be based in Los Angeles, able to commute to our office on Mondays and Fridays.

Key Responsibilities :

  • GTM & Sales Enablement

Support the go-to-market (GTM) strategy for new fintech products (Payments, Accounting, Capital, Payroll).

  • Train and equip the sales team with tools and resources to drive adoption and conversion
  • Product Operations & Risk Management

    • Oversee day-to-day operations, including payment disputes, transaction issues, accounting inquiries, and capital-related support

  • Monitor accounts and transactions for risk indicators, proactively reducing fraud and safeguarding merchants
  • Cross-Team Collaboration

    • Partner with Product, Engineering, Marketing, and Customer Success to resolve user issues, enhance customer experience, and drive product adoption

  • Ensure seamless integration and operation across multiple fintech product lines
  • Product Marketing & Customer Education

    • Drive multi-channel product marketing campaigns to increase awareness and adoption

  • Develop training materials, guides, and educational content tailored to different user need.
  • Strategic Insights & Data Analysis

    • Track fintech product performance and user feedback, turning insights into actionable improvements

  • Work with data teams to define and measure key metrics related to user growth, retention, and engagement
  • Process Optimization & Scalability

    • Design and optimize scalable fintech operations processes to support MoeGo's long-term growth

    Minimum Qualifications :

  • 1-3 years of experience in product operations, project management, consulting, or fintech
  • Strong analytical and problem-solving skills-you're quick to understand business needs and can develop structured solutions
  • Excellent cross-functional communication-comfortable working with teams across product, engineering, marketing, and sales
  • Hands-on execution & ownership-you're proactive, detail-oriented, and take pride in delivering high-quality work
  • Adaptability in a fast-paced environment-MoeGo is scaling rapidly, and we need someone who thrives in growth-stage companies

    • Preferred Qualifications :

  • Experience in multi-product SaaS operations or B2B fintech is a plus.
  • Strong understanding of SMB payments, embedded finance, or risk management.

    • MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.

    MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.