Account Manager

Hill Agency & Associates of American Family Insurance is looking for a positive, motivated individual to join their championship team as a full time Account Manager in the Creve Coeur / Maryland Heights, MO.

Our agency doesnt just sell. We work as a team toward a common goal of being the best at our jobs. Selling is important, but it is just as important to build relationships with our clients and make sure they are protected.

Being one of the top agencys in the area, we strive to be better each day. Our Sales team is flexible with the market and what it's asking of us. Each team member is inventive and creative in how to best serve our clientele.

As an Account Manager you will be a part of our Service Team. Having coworkers to support and cheer you on can make all the difference, and that is our vibe here at the agency.

This is more than a job, this is an opportunity to be a part of something bigger. If this sounds like a Team you want to be a part of, we cant wait to meet you!

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Customer Service & Loyalty

• Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
• Drives customer satisfaction by following the American Star best practices : Personal Insurance Review, rate revision notification and claims process
• Processes changes to existing accounts and policies
• Manages and monitors multiple customer touch points for a continued long term relationship over the life cycle of the customer
• Partners with the agency owner to solidify the strategy that educates and sets customer expectations
• Monitors the customers needs to ensure that the agency exceeds their expectations
• Establishes processes for onboarding new and transfer customers
• Assists agency in achieving customer loyalty and satisfaction goals

Agency Operations

Performs daily administrative functions to assist the agency team.

Assists with set up and execution of agency events

Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)

Creates and implements loyalty social media content

Insurance Sales

Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis

Requirement

Required Skills :

Consistently maintain a positive, upbeat attitude

Outstanding at follow up

Excellent communication skills : Phone, Written, Interpersonal

Ability to prioritize

Ability to transition between tasks quickly and work efficiently

Required Traits :

Coachable

Accountable

High Motor

Ability to produce a high volume of quality work

Transition quickly between tasks

Fast learner

Required Education & Experience

High School Diploma

Associate or Bachelors Degree preferred but not required

Property & Casualty insurance

Life Insurance License (No more than 60 days from original hire date)

A candidate does not officially start until they are licensed.