F&B Supervisor

Job Type

Full-time

Description

Position Summary

The supervisor's position requires strong communication skills, an ability to juggle several tasks and the willingness and ability to complete paperwork. As well as running day to day restaurant operations and maintain our level of standard service to our guests. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).

Responsibilities

• Maintain positive customer relationships to ensure 100 % customer satisfaction.
• Conduct daily and monthly training meetings with staff.
• Daily check of facility maintenance for cleanliness and safety issues.
• Handle employee-relation issues as well as document and counsel employees.
• Adhere to, explain, and maintain policies / procedures in areas.
• Maintain proper manning levels.
• Order of supplies.
• Use of computer program Refine to maintain and update prices and descriptions.
• Daily bar check to ensure that they are clean, sanitized and well stocked according to par levels.
• Ensure food standards such as proper presentation, appropriate quality, portions size and timing.
• Attend monthly staff meetings.
• Conduct end of the month food and liquor inventory at the end of every month.
• Assist manager on a day-to-day operation.
• Ensure that all the employees report to work on time, groomed and in proper uniform.
• Assist manager with employee training.
• Other duties as assigned.

Requirements

Experience and Education Required

High School Diploma is required. Associate's Degree is preferred

Minimum two years' experience in a high volume restaurant is required

Skills Required

Physical Demands

Success Criteria

Licenses or Certifications

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department / Division.

The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.