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Business Operations Project Manager

Business Operations Project Manager

Bluehawk ConsultingBellevue, Washington, US
30+ days ago
Salary
$112,000.00–$124,000.00 yearly
Job description

User Experience Researcher II Seattle, WA

Bluehawk Consulting is seeking a User Experience Researcher II to support one of the world's largest online travel shopping companies for consumer and small business travel.

Project Overview Our client is seeking a passionate and experienced User Experience Researcher II to join their team. In this role, you will focus on understanding the needs and behaviors of both B2B partners and travelers to inform the design and optimization of travel advertising solutions. You will play a key role in providing lodging supply partners with best-in-class tools and leveraging data to add value and extend partner reach. You will work closely with cross-functional teams, including product managers, designers, and engineers, to ensure products meet user needs and drive business goals.

Their mission is to create seamless, engaging, and effective advertising experiences that connect businesses with their target audiences and enhance the travel journey for consumers. They believe in building a diverse and inclusive organization and products. As a team, they focus on a drive for providing strategic insights and actionable product and design recommendations.

Responsibilities

  • Design and conduct qualitative and quantitative user research studies, including usability testing, interviews, surveys, and ethnographic studies.
  • Analyze and synthesize research findings to generate actionable insights and recommendations for product and design teams.
  • Collaborate with cross-functional teams to integrate user insights into the product development process.
  • Advocate for user-centered design principles and best practices within the organization.
  • Prioritize research methods and questions based on project constraints and opportunities.
  • Manage multiple projects, balancing agile approaches with in-depth investigations.
  • Ensure the quality and accountability of user research within your area of focus.
  • Estimate work effort and define deliverables for research projects.

Required Skills & Experience

  • 2-4 years of experience in UX research, preferably with a focus on travel or advertising solutions.
  • Strong understanding of qualitative and quantitative research methods.
  • Excellent analytical and problem-solving skills.
  • Proficiency in research tools and software (e.g., UserTesting, Optimal Workshop).
  • Strong communication & presentation skills, with the ability to convey complex findings to diverse audiences.
  • Ability to work collaboratively in a fast-paced, cross-functional team environment.
  • Passion for travel and a deep understanding of the travel industry is a plus.
  • Proven success working with product teams and UX designers on software interfaces.
  • Ability to plan and lead generative research to define new design concepts.
  • Ability to develop creative, flexible, and rapid approaches to user experience problems.
  • Strong organizational skills, able to act independently and switch quickly between different projects.

    • Education Required Education

  • Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Anthropology, or a related field.

    • Our Diverse and Inclusive Culture

    Bluehawk Consulting is a Kirkland, Washington-based management consulting firm helping Fortune 500 clients improve their performance, increase their efficiency, and enhance organizational value while reducing costs.

    We are a team who love to accomplish great things together!

    We excel at hiring talented people who are driven to create solutions for our client’s most challenging projects. Uniting amazing talent with meaningful work experiences is our passion; fostering an environment that embraces individuality and unique gifts embodies our values and fuels our purpose.

    We Value :

  • Our diverse team, they make us great!
  • Consultative, client-focused and interactive approaches
  • Innovation, actualizing potential, and a positive outlook towards change and accepting challenges
  • Learning, listening, and communicating openly with respect
  • Passion, energy, zeal - we have lots of it
  • Humor, lightness, and flexibility

    • We care about creating a supportive environment and positive employee experience. Employees will receive competitive pay, health insurance, including medical, dental, and vision coverage (choose between our Base Plan with HSA or Buy-up PPO plan), 401(k) with company match, 12 paid holidays, and up to 15 days of paid time off (PTO) per year. We also offer life insurance and a short-term disability benefit.

    Salary Range for this position : $112,000 - $124,000

    Bluehawk is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.