Job Description
Job Description
Manage calls and questions from patients in a timely and orderly fashion. Prioritize calls from patients and staff based on severity of request and need
- Demonstrates quality patient service during interactions with patients, coworkers, and vendors :
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- Meets attendance and tardiness expectations
- Is dependable; follows policies and procedures
- Maintains professionalism in interactions with patients and coworkers
- Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive calls not handled by patient intake dept, decide appropriate course of action and / or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.Act as information desk / patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailboxFax and electronically send items to pharmacy or physicians offices as requested.Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.Manage doctor to doctor calls, doctor to patient calls.Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.Other duties as assigned.DISCLAIMER
This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CVP reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.Education and Experience :
High school diploma / GED with 1 to 3 years of medical office experience. Ophthalmology experience strongly preferred.Demonstrates excellent customer service skills.A combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.Knowledge, Skills, and Abilities :
Knowledge of EMR software a plus with typing skills at 50+ wpm, basic computer skills that include a combination of experience in Windows Operating System, Microsoft Office, e-mail, and data entry.Ability to understand payor referral requirements to allow appropriate reimbursementAbility to cogently communicate payor requirements and requisite information to referring providersProfessional verbal and written communication skills in a customer service setting.Well organized with the ability to maintain accuracy and confidentiality.Decision Making :
Ability to handle multiple tasks with excellent problem-solving skills.Physical Requirements :
While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to type, handle, or feel objects or controls; reach with hands and arms; and talk or hear.Regular attendance is a necessary and essential function.We offer health / dental / vision insurance, employer-paid life insurance, Paid Time Off (PTO), employer-matched 401k, monthly incentive programs, generous employee purchase program, family purchase events, certification reimbursements, a leadership team that knows everyone by name and loves to promote from within, and a whole lot more!
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity / affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
