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Luxury Customer Experience Specialist

Luxury Customer Experience Specialist

RH-USA IncSanta Clara, CA, United States
6 days ago
Job type
  • Full-time
Job description

Luxury Customer Experience Specialist

JOB DESCRIPTION :

At RH, we are dedicated to taste and the expansion of its influence in the luxury home furnishings market. Our brand collaborates with top designers, artisans, and manufacturers to create an unparalleled collection that redefines living spaces. We are transforming the retail experience by going beyond selling products; we aim to conceptualize environments that embody luxury and style.

We believe the best asset of our company is our people. We encourage individuals who bring energy, creativity, and a unique perspective to the table. Our ideal candidate sees possibilities in challenges and is determined to achieve success while embodying teamwork and collaboration.

As a Luxury Customer Experience Specialist, you'll deliver exceptional service and cultivate a luxury experience for our customers. This role is perfect for a poised individual with a keen passion for design and customer service.

YOUR RESPONSIBILITIES :

  • Embody and promote our vision, values, and beliefs daily.
  • Uphold the RH brand through excellent communication, professional appearance, and conduct.
  • Engage proactively with customers to identify their needs and connect them with the right team members.
  • Collaborate with internal teams and leaders to not just meet but exceed customer expectations.
  • Foster brand loyalty and elevate revenue by being well-informed about RH's product offerings.
  • Innovate with a spirit of entrepreneurship while building and maintaining valued relationships.
  • Educate potential design clients about RH Interior Design services.

OUR REQUIREMENTS :

  • 1+ years of experience in customer service, particularly in high-end furniture or luxury retail.
  • Confidence and poise in interactions with high-end clientele while ensuring confidentiality.
  • Relationship-oriented with a strong customer focus.
  • Committed to providing exceptional service and exceeding client expectations.
  • Able to juggle multiple priorities efficiently.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Highly organized and results-driven.
  • Excellent written and verbal communication skills.
  • Detail-oriented with a commitment to quality.
  • Proficient in Mac operating systems, iOS devices, Microsoft Office, Salesforce, and Google Applications.
  • Willingness to work a flexible schedule, including evenings, weekends, and holidays.

    • PHYSICAL REQUIREMENTS

  • Ability to travel to the nearest gallery as needed.

    • About Us

    RH is proud to be an equal opportunity employer. We are committed to ensuring a diverse and inclusive workplace where all applicants are regarded fairly, regardless of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military status, or any other legally protected status.

    We prioritize pay equity for all roles based on individual experience, qualifications, and the geographic context of the position.