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Customer Service Representative

Customer Service Representative

ExpeditorsSeaTac, Washington, USA
8 days ago
Salary
$24.00–$27.00 hourly
Job type
  • Full-time
Job description
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Ensure exceptions are monitored and actioned timely
  • Ensure accurate and timely client and vendor billing
  • Track and trace Drayage Management and / or Air Import files as required
  • Ensure timely clearance and delivery of freight to customer for Import shipments
  • Ensure documents are sent to customer or broker for customs purposes in a timely manner
  • Interact with our customers in arranging their international shipments meeting customer service standards
  • Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements
  • Meet KPI standards as per the companys procedures
  • Understand department process flow constantly looking for areas of improved efficiency
  • Contribute to maintain strong relationships with suppliers (airlines steamship lines trucking companies and others)
  • Overseas communications timely responses to emails and requests (internal and external)
  • Ensure all customers standard operating procedures are followed and updated

    • Qualifications :

    • 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
    • Understanding of air and ocean documentation process a plus
    • Understanding of Final mile drayage process a plus
    • Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
    • Proactive strong organizational skills
    • Proficient with Microsoft Office (Excel Word PowerPoint)

      • Additional Information :

      Expected salary : $24$27 / hour

      Eligible for bonus

      Expeditors offers excellent benefits :

    • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
    • Holidays (10)
    • Flexible Days (2)
    • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
    • 401(k) Retirement Savings Plan with employer match
    • Employee Stock Purchase Plan (ESPP)
    • Medical Prescription Drug Dental & Vision Coverage
    • Health Savings Account (HSA)
    • Life and Disability Insurance
    • Paid Parental Leave (additional eligibility criteria)
    • Dependent Care Flexible Spending Account (DC FSA)
    • Commuter Benefit
    • Employee Assistance Program (EAP)
    • Training and Personnel Development Program
    • Educational Assistance and Reimbursement

      • All your information will be kept confidential according to EEO Guidelines.

      Remote Work : Employment Type :

      Fulltime

      Key Skills

      Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

      Vacancy : 1