Member Associate

Benefits :

Competitive Wage + Tips

401(k) matching

Dental insurance

Health insurance

Vision insurance

Free uniforms

Paid time off

Training & development

Perks and Benefits :

Direct career growth path to Management positions (Asst. Manager, Manager) and additional options

Competitive hourly base pay, plus tips

Medical, dental, and vision insurance benefits

Paid Vacation

Complimentary service membership

About the Position :

The Front Desk Lead is a key position at Scenthound, focused on providing exceptional service to every dog parent and educating them on all things Scenthound.

This position requires :

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer / Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Who We Are Looking For :

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Lead is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks :

Drive membership sales through dog health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities :

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards and deliver an exceptional customer service.

• Looking to hire for immediate start