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Customer Liaison Customer Service Coordinator

Customer Liaison Customer Service Coordinator

California ClosetsRochester, New York, USA
12 days ago
Job type
  • Full-time
Job description

The Customer Liaison assists customers by providing an exceptional brand experience. The CL serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone email or when in the showroom.

What We Offer :

  • Health insurance Medical Dental and Vision
  • PTO days floating holidays paid holidays and sick days
  • 401K retirement plan with company match
  • Grow your career with us many promotional opportunities are available

Duties and Responsibilities :

  • Completes appointment scheduling in an efficient and detailed manner for our Design Consultants using the Customer Relationship Manager (CRM).
  • Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
  • Directs client issues concerns and / or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution as needed.
  • When in a showroom serves as first contact to greet all clients who visit our showroom including assisting the clients with signing our guestbook and offering refreshments as necessary.
  • Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
  • May provide customer communication support as it relates to installations confirmations and return visits.
  • Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

    • Qualifications :

  • Ability to communicate politely clearly and professionally with clients
  • Ability to work quickly and accurately data entry
  • Calendar management / regional scheduling experience preferred
  • Selfstarter with a positive attitude and ability to manage own schedule and comfortable working in a fastpaced environment
  • Tech savvy with the ability to quickly learn and apply various business systems (CAD Epicor Salesforce Microsoft Office etc)

    • Additional Information :

    Find us on Facebook YouTube and Instagram

    We are an equal opportunity employer. We EVerify.

    All your information will be kept confidential according to EEO guidelines.

    Privacy Policy :

    Terms and Conditions :

    Remote Work :

    Employment Type :

    Fulltime

    Key Skills

    Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

    Vacancy : 1