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Ambassador - Customer Assistant

Ambassador - Customer Assistant

ABM IndustriesMinneapolis, MN, US
21 days ago
Salary
$20.00 hourly
Job description

Overview

Job Summary Details :

Come be part of the excitement! Serve as a friendly source and representative of the ABC Ramps Mobility Hub during busy events. Events include the MN Twins baseball games, Timberwolves and Lynx games, concerts or any special event that brings a large amount of foot traffic to the facilities.

The ambassador will be required to interact with facility visitors which include parking customers and non-parking customers (people biking, using transit, or walking in or around the ramps) that are traveling through the property to their destination.

Pay : $20.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Basic Qualifications :

  • Must be 18 years of age or older
  • No high school diploma, GED or college degree required
  • No experience required and on the job training provided

Preferred Qualifications :

  • One (1) year of customer service or similar work experience preferred

    • Responsibilities :

  • Directions and wayfinding assistance to visitors within the ABC Ramps Mobility Hub system.
  • Assist guests with parking questions (example : how to use pay station or use an app)
  • May provide some concierge services to assist visitors (provide information on local restaurants, shopping, and attractions etc.)
  • Report maintenance, janitorial or safety concerns to appropriate departments.
  • Assist with marketing campaigns by interacting with visitors and handing out literature.
  • Monitoring mobility hub space : ensuring all elements are in proper order.
  • Data collection : keep track of visitor interactions.
  • Other duties as assigned.

    • Ability to :

  • Verbally communicate information efficiently and effectively.
  • Interact with visitors and provide a positive guest experience.
  • Treat guests and colleagues with courtesy, respect, and dignity.
  • Demonstrates a willingness and ability to always help others.
  • Exhibit good customer service skills, actively listen to visitors’ needs and assist when needed.
  • The ability to work during busy event hours such as evening weekdays and / or weekends when needed. Work schedules will closely align with large venue event schedules.

    • A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code : 88H, 88M, 88N, LS, 0431, 2T2X1