Talent.com
IT Support Analyst

IT Support Analyst

MWHBroomfield, CO, US
3 days ago
Salary
$30.00–$37.00 hourly
Job type
  • Full-time
Job description

Job Description

Job Description

MWH Constructors, Inc. ("MWH") , a global leader in the heavy civil construction of water / wastewater infrastructure, is currently seeking an IT Support Analyst to support our projects.

Essential Functions

  • Troubleshoots and resolves IT issues via phone, web, and in-person channels.
  • Ensure all incidents are resolved against Service Level Agreements (SLAs).
  • Partners with IT and business personnel to discuss the impact of incidents on products and services.
  • Proactively learns and trains other staff members on new product and service technologies.
  • Will also engage and be responsible for the following :

EndPoint Manager administration - Imaging, application deployments, device configuration policies, device management, etc.

  • M365 Administration - User / Group accounts, Exchange Online, Teams, SharePoint, etc.
  • Hardware Management - endpoint devices.
  • Email management including distribution lists, on-perm Exchange server (hybrid with Exchange Online) SPF, DMARC, DKIM and M365
  • PrinterCloud Administration - print server administration
  • SharePoint Administration
  • Remote Support Tools Administration - Zoho, Intel vPro, RDP
  • Apple Business Manager Administration - iPad management
  • Software License Management
  • Office / site deployments - implementation and management

    • Basic Qualifications

  • Four-year degree in technology, computer science, or related field; or equivalent combination of experience, skills, and training.
  • Minimum 2 years' experience in IT support, business analyst, or system admin role.
  • Proficient in MS Office Suite.
  • Microsoft M365 Platform / Product Administration.
  • Must be service minded with strong customer service skills.
  • Ability to prioritize and quickly resolve issues.
  • Excellent analytical and problem-solving skills.
  • Effective prioritization and project management.
  • Experience with incident troubleshooting and escalation.

    • Compensation

  • The anticipated hourly rate for this position is between $30-37 / hr., based on experience.

    • Benefits

  • Group health & welfare benefits including options for medical, dental and vision
  • 100% Company Paid Benefits : Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
  • Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
  • Flexible Time Off Program (includes vacation and personal time)
  • Paid Sick and Safe Leave
  • Paid Parental Leave Program
  • 10 Paid Holidays
  • 401(k) Plan (company matching contributions up to 4%).
  • Employee Referral Program

    • MWH Constructors is a global project delivery company in heavy civil construction with a focus on water and wastewater treatment infrastructure. With the ultimate goal of delivering maximum value to clients and their local communities, MWH Constructors provides single-source, integrated design and construction services through a full range of project delivery methods. Incorporating industry-leading preconstruction and construction services, the Company’s multi-disciplined team of engineering and construction professionals delivers a wide range of projects, including new facilities, infrastructure improvement and expansion, and capital construction services.

    Equal Opportunity Employer, including disabled and veterans.

    Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment

    LI-AW1

    LI-Onsite