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Office Manager

Office Manager

Budget BlindsMission Viejo, CA, United States
30+ days ago
Salary
$24.00–$30.00 hourly
Job description

Pay : $24-$30 per Hour + Bonuses

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. We are looking for an experienced Office Manager to organize and run the day-to-day operations of the office. This includes but is not limited to reviewing window treatment orders, booking in-home and virtual consultations, calling vendors and tracking shipments, scheduling install appointments, entering invoices, data entry, answering phones, warehouse inventory (checking in product, etc.)and overall sales staff support. You should be highly organized, have exceptional communication skills, have a strong attention to detail as well as be able to work independently and prioritize tasks and projects. A high level of computer skills experience, including but not limited to Microsoft Office and file management is required.

Benefits / Perks

  • Paid Training
  • Career Advancement Opportunities
  • Flexible Scheduling
  • Ability to earn bonuses
  • Communication Tools Provided
  • Paid Holidays

Responsibilities

  • Manage and organize all office paperwork
  • Answer incoming phone calls promptly and professionally, providing exceptional customer service and addressing customer inquiries or concerns
  • Execute defined procedures / processes to eliminate errors and keep office organized
  • Effectively use office software(s) to

    • Schedule appointments

  • Review Product Orders
  • Data Entry support
  • Collect customer payments and send review links
  • Track all repair activity in Excel sheet and review with management
  • Accurately record customer information, product preferences, and sales-related details into the CRM system
  • Communicate with team via email and text
  • Manage product delivery and installation, including checking in and laying out boxes for installation
  • Creating paperwork to track new orders and repairs coming into the warehouse
  • Follow up with suppliers, customers and colleagues regarding issues or questions
  • Coordinate and schedule repair calls and / or troubleshooting with customers, review archived orders and call vendors to place repair orders
  • Tracking product and scheduling freight appointments
  • Engage with walk-in customers to understand their window covering needs and book sales appointments
  • Collaborate with the outside sales team, providing support as needed in areas such as scheduling appointments, preparing sales materials, and conducting follow-up calls

    • Qualifications

  • 2 years of customer service / office management strongly preferred
  • High level of proficiency with MS Office Suite, particularly Excel and Outlook, and Quickbooks
  • Thorough understanding of office management procedures
  • Excellent organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Excellent written and verbal communication skills
  • Proficiency in customer management systems, including app based communication platforms, Dropbox, and CRM
  • Must be able to lift boxes up to 50 lbs
  • Self-directed and able to work independently as well as with a team
  • Friendly, courteous, and pleasant with all types of people
  • Written and verbal communication skills are critical when interfacing with all levels of Budget Blinds staff and clients
  • Punctual and dependable
  • Ability to pass a drug screen test and background check
  • Experience with window coverings industry is helpful
  • Social media / marketing management is helpful

    • interior design, windows, window treatment, office manager, manager, warehouse, administrative, sales support

    Compensation : $24.00 - $30.00 per hour

    Budget Blinds began with a strong passion for building a unique niche in the window covering industry, delivering a highly personalized service to meet the needs of busy consumers in North America. We have a network of more than 1,000 franchise territories serving nearly 10,000 cities throughout the United States, Canada and Mexico, enabling us to provide the best selection, pricing and warranty available.

    The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position