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Temporary Central Operations Representative

Temporary Central Operations Representative

Mission BankCA, United States
6 days ago
Salary
$25.00 hourly
Job type
  • Full-time
Job description

Job Description

The position of Temporary Central Operations Representative I is responsible for performing routine operational duties for all Bank branches; assists employees, officers and other branch personnel in performing their duties; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This assignment is expected to be for 3 to 4 months.

  • Performs routine duties related to any of the following operational functions serviced by the department :
  • ACH Returns and Notification of Changes
  • Activity on Controlled Accounts
  • Adjustments
  • Balancing Cash Advances
  • Bank Account Reconciliation (Cashier's Checks, Expense Checks, Interest Checks, etc.)
  • Chargebacks
  • Collections (Incoming and Outgoing - Domestic and Foreign)
  • Dormant Accounts
  • IOLTA Accounts
  • Reviewing Large Item Reports
  • Legal Process Handling
  • Non-Posted Items
  • NSF and Returned Items
  • Research
  • Reviewing Large Items
  • Stop Payment Reports
  • Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and / or staff involved.
  • Provides effective customer service and assists in resolving problems within given authority.
  • Records, files, scans documents, updates information, and sorts mail or reports as required.
  • Balances bancontrol and general ledger account(s) and processes related entries.
  • Answers telephones and directs callers to proper Bank personnel.
  • May gather data and process various reports (e.g., returned items, overdrafts, callbacks, etc.)
  • Types routine letters reports and forms.
  • Maintains files, copies and faxes documents, and orders and distributes supplies.
  • Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.

Experience and Skills

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED); or one year of related experience and / or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution clerical and / or branch support background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
  • Basic experience, knowledge and training in branch operation activities, terminology and products and services.
  • Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
  • Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software.
  • Basic typing skills to meet production needs of the position.
  • Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.
  • Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
  • Ability to deal with routine problems involving multiple facets and variables in standardized situations, with good time management skills.

    • The target salary is $25.00 an hour, depending on experience. Learn More