Service Desk Analyst

Position Title : Service Desk Analyst

Required Skills :

1+ year of experience working in a technical support or customer service role

Exposure to Windows & Mac devices

Experience working within a ticketing system

Experience with SLAs (Service Level Agreements) and metrics

Punctual and strong track record of attendance at previous jobs

Detail oriented and ability to follow directions

Experience working in a fast paced environment

Strong verbal, written and typing skills

Desired Skills :

Experience troubleshooting Active Directory issues

A+ and / or Net+ certifications

Description of Role / Responsibilities :

This Service Desk position is with a well-known organization in Columbus, Ohio and is a great opportunity for someone looking to gain more experience in an Enterprise-level technical support role. The right person for these positions needs to be flexible on the hours and days they are able to work and have experience documenting user issues. Even though this is a technical support role, there is very minimal actual phone support required as most of the questions are coming in through the ticketing system and are being answered via email. This company offers a great team atmosphere and is willing to train the selected candidate on any technical issues / hardware / software that this person is not familiar with, pending they have the right attitude, are quick learners and reliable.

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please

click here

or copy and paste the following link into an open window in your browser :

https : / / jobs.beaconhillstaffing.com / eeoc /

Completion

of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming / Development, Database, Infrastructure, Quality Assurance, Production / Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

www.bhsg.com

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™