Help Desk Technician

Job Description

Job Description

Job Description

Looking to add a team member on their Service Desk Team. They're looking for a entry-mid level technician to provide 100% virtual support for their customers. Day-to-day breakdown : 60% is answering calls and 40% is around daily tasks, service queues, project work, and documentation.

Top Skills' Details

1. Active Directory Administration - (password reset, account management, understanding access, disabling accounts, etc.)

2. Office 365 experience - know their way around the platform

3. Good reasoning and troubleshooting skills - experience troubleshooting hardware and software