Director of Quality

CuraLinc Healthcare is seeking a Director of Quality to oversee and enhance the overall quality standards of our services, ensuring exceptional care delivery across all departments. The Director of Quality will drive quality improvement initiatives, lead a team focused on quality monitoring and ensure compliance with regulatory standards. The Director will collaborate with leadership teams to identify areas of improvement, create and implement quality strategies and ensure consistency in the delivery of services that meet our organization’s high standards.

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of employers and millions of their employees throughout their mental health care journey.

CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com / careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via  [email protected] .

Primary Responsibilities

• Develop and Implement Quality Management Strategies Aligned with Company Goals and Industry Best Practices
• Lead and Mentor the Quality Team to Improve Processes, Customer Experience and Operational Efficiency
• Drive Continuous Quality Improvement Through Data Analysis and Ongoing Review of Performance Metrics
• Collaborate with Cross-Functional Teams to Identify Opportunities for Improvement and Implement Corrective Actions
• Ensure Adherence to Quality Standards and Industry Regulations Across all Service Offerings
• Design and Oversee Regular Audits and Quality Checks Across Departments
• Analyze Audit and Performance Data to Identify Areas for Improvement
• Prepare Reports for Senior Management on Quality Performance and Improvement Initiatives
• Monitor Client Feedback, Member Satisfaction and Service Delivery to Ensure Quality Targets are Met
• Create and Deliver Training Programs to Ensure Consistent Quality Standards
• Evaluate and Update Training Materials to Address Emerging Quality Issues
• Ensure Compliance with Regulations, Accreditation Standards and Internal Policies
• Monitor and Mitigate Quality-Related Risks, Ensuring Timely Corrective Actions
• Stay Up to Date on Industry Regulations and Standards to Ensure Compliance
• Other Duties as Assigned

Required / Minimum Qualifications

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.