Tier I Helpdesk / Service Desk-Phone Support

Job Description

Job Description

The Tier 1 Service Desk Technician’s primary responsibility is to provide first level support to Source 1 Solution’s customers. A Tier 1 Service Desk Technician must possess excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

• Respond to technical support tickets submitted by clients and resolve issues in a timely and efficient manner.
• Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and other IT-related issues.
• Provide technical guidance and support to clients, answering questions and providing information about the products and services we offer.
• Document all service requests, incidents, and resolutions in the ticketing system.
• Escalate complex technical issues to the Tier II Service Desk team for resolution.
• Collaborate with other IT teams to identify and implement solutions to recurring issues and improve the overall client experience.
• Continuously improve technical knowledge and skills through training and professional development opportunities.

Company Description

Source 1 Solutions is a channel based global IT service provider with a presence in 118 countries. Source 1 Solutions specializes in delivery, installation and project management for projects within the unified communications, data networking, Wi-Fi, data center, physical security. RF engineering (DAS) & network security solutions. Strategically, Source 1 Solutions have established offices in the Americas, EMEA & the Asian-Pacific (APAC) territories.

Company Description

Source 1 Solutions is a channel based global IT service provider with a presence in 118 countries. Source 1 Solutions specializes in delivery, installation and project management for projects within the unified communications, data networking, Wi-Fi, data center, physical security. RF engineering (DAS) & network security solutions. Strategically, Source 1 Solutions have established offices in the Americas, EMEA & the Asian-Pacific (APAC) territories.