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Customer Care Representative

Customer Care Representative

LennarEagle, ID, United States
3 days ago
Salary
$30,000.00 yearly
Job type
  • Full-time
Job description

Overview

Welcome Home! Build your career with Lennar :

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values :

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Customer Care Representative Summary :

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

Qualifications

  • Three (3) to five (5) years residential, customer care or construction field preferred
  • High school diploma or GED preferred
  • Valid and unrestricted driver's license required
  • Maintain regular attendance and punctuality relative to daily work schedule is required
  • Excellent communication skills, verbal and written
  • Strong organizational and interpersonal skills
  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
  • Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
  • Follow directions from a supervisor
  • Understand and follow work rules and procedures
  • Accept constructive feedback
  • Team player

Physical Requirements :

Requires the ability to work in excess of eight hours per day, to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and / or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

FLSA Status : Non-Exempt

Life at Lennar!

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family. Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including :

  • Health Insurance - Medical, Dental & Vision
  • Vacation - up to 3 weeks of vacation per year upon hire
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Home Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyone's Included Day
  • Student Debt Repayment Program
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

    • LI-LL1

    Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

    Responsibilities

  • Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.
  • Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating / cooling systems, maintenance of home, etc.
  • Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days.
  • Schedule and supervise trade partners' repairs in homes after delivery to homeowner.
  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days.
  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
  • Evaluate trade partner and product performance; provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
  • Work with Customer Service Manager on special projects as needed.
  • Participate and attend department meetings.
  • Keep accurate service request logs and documentation of all work performed.
  • Perform all other duties as assigned.

    • Life at Lennar

    At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

    Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar : Overview | LinkedIn for the latest job opportunities.

    Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.