Business Office Director

Job Summary :

Under the direction of the Chief Financial Officer, is responsible for assisting with supervising business services such as registration, billing, collecting, charge capture, cashiering, posting, customer service, the management of personnel, business processes, and managing the automated systems to assure accurate business transactions and processes. Responsible for overseeing Health Information Management operations. Coordinates with medical records, coding, and clinical services to maintain accurate records and to facilitate the performance of the business office. . Requires a high level of professional judgment and discretion in carrying out assignments, the ability to problem solve, a high degree of confidentiality, and the ability to work under pressure. Must be able to work well with physicians on sensitive issues, communicate in a professional manner and be able to use persuasion to accomplish compliance. Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians, and employees. Works under stress and in situations that demand patience and tact while providing impeccable service. Reports directly to the Chief Financial Officer and Administration Team of the Hospital, the Performance Improvement Committee, and the Medical Executive Committee in a timely, organized, and concise manner.

Qualifications, Knowledge, and Ability :

• Demonstrated eligibility for employment in the United States.
• Bachelor's Degree preferred, experience can be substituted.
• Demonstrated skills in verbal and written English.
• Willingness to participate in goal-setting and educational activities for own growth and advancement.
• 2 years experience as a manager in the business office for a hospital or service-centered environment.
• Demonstrated computer skills in utilizing word processing, integrated database, and other functions.
• Demonstrated ability to utilize and understand mathematical calculations.
• Ability to use office machines and telephone systems and the ability to multitask.
• Demonstrated knowledge of medical terminology, customer service, and telephone etiquette.
• Has knowledge of healthcare-related payer practices such as PPO, HMO contracts, and Billing Codes.