DENTAL OFFICE COORDINATOR

Job Details

Job Location

APLA Health Dental Clinic, Downtown Los Angeles - Los Angeles, CA

Position Type

Full Time

Education Level

High School

Salary Range

26.20 - $30.35 Hourly

Travel Percentage

Up to 25%

Job Shift

Day : 8am - 5pm

Job Category

Health Care

Description

Please note : This position will be split between our CDU / MLK Medical Campus and Dental DTLA facilities.

POSITION SUMMARY :

Under the direction of the Dental Clinic Manager, the Dental Office Coordinator's primary responsibility is to act in the best interest of the patient by providing patient-centered care. This includes ensuring the patient understands their treatment plan, insurance benefits, assisting with financial arrangements, preparing and sending specialty referrals, and coordination of appointments in a dental practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Perform the procedures of the dental clinic front office, including but not limited to the areas of :

Efficient Patient Service Care

• Patient Registration
• Casewatch Registration
• Eligibility Verification
• Appointment Scheduling
• Communication of Dental Benefits to Patients
• Incoming and outgoing referral processing
• Patient Treatment presentation
• Work with the clinical team to effectively manage daily patient flow
• Follow and demonstrate commitment to APLA's Health policies and procedures
• Create a welcoming environment in the front office
• Confirm and update patient demographic, insurance eligibility, health history, and other medical information using the Casewatch and eCW Dental software programs.
• Have patients complete all necessary forms and documentation necessary for registration purposes.
• Explain and Communicate benefits and dental needs with patients after examinations.
• Act as a mediator, assisting clients with understanding the limitations of certain services and assisting them in finding a solution to their concerns.
• Assist in keeping patients' appointments on schedule by notifying the back office of patients' arrival.
• Answer telephone calls, make appointments, take messages, retrieve and monitor voice mail messages throughout the day.
• Manage and retrieve incoming faxes in RingCentral
• Coordinate transportation for patients as needed.
• Obtain a breakdown of benefits and eligibility by calling the patients Insurance Company
• Verify and record eligibility for the following Insurances and Manage Care plans : Medi-Cal, Liberty Dental, Access Dental, Health Net of California Dental, Cigna Dental, and Delta Dental, and all out-of-network plans
• Verify if the patient is eligible for services under the Ryan White HIV / AIDS Program or My Health LA program
• Update Casewatch eligibility every 6 months as required by the DHSP Program.
• Ensure that all eligible patients under the RW Program sign the service agreement form required by DHSP; the following documents are required : Proof of Income, Proof of Residency, Current Diagnosis Form ( Lab work for established patients)
• Coordinate and ensure all dental notes, referral information and required documentation is complete and submitted to the referral entity in a timely mannered.
• Act as the petty cash custodian for the dental clinic under the supervision of the Dental Clinic Manager.
• Collect payment from patients before services are rendered when necessary.
• Act as liaison between dental providers and Finance Department as it relates to billing.
• Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors.
• Work closely with management regarding client grievances and concerns about treatment.
• Perform and assist as a chair-side dental assistant
• Assist in maintaining OSHA and HIPAA compliance.
• Assist in maintaining office and building fire / safety regulations.
• Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

Qualifications

REQUIREMENTS :

Training and Experience :

Knowledge of :

Ability to :

WORKING CONDITIONS / PHYSICAL REQUIREMENTS :

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

SPECIAL REQUIREMENTS :

Must possess a valid California driver's license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID-19 and Booster or Medical / Religious Exemption required.

Equal Opportunity Employer : minority / female / disability / transgender / veteran.