Senior Client Service Manager - Commercial Real Estate

Description

The Opportunity :

The Senior Client Service Manager is responsible to provide a consistent platform of service and support to identified clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions for the client going forward. This level of service should produce a positive experience for the clients and result in client retention and growth while building long term relationships with our clients and vendor partners.

Are You A Match?

The Senior Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt. With 7+ years’ experience in middle market commercial lines, s / he will need a property and casualty insurance license in good standing.

In This Role You Will Execute On :

• Manage a middle market commercial book of business in direct support of the Real Estate vertical operations (approximate book size of $750,000+ in revenue).
• Provide prompt, accurate and thoughtful service to clients by meeting or exceeding client’s needs
• Finding and placing quality programs with competitive pricing and favorable terms for new and existing clients
• Produce accurate and thorough written submissions, proposals using word, excel and power point
• Maintain accurate client records within Epic (agency management system)
• Analyze programs, coverages, loss runs and pricing
• Develop and maintain strong relationships with client and vendor partners
• Serve as a mentor and influential leader to other service team members

In This Role You’ll Need :