Talent.com
Customer Success Representative

Customer Success Representative

TopconIndianapolis, IN
30+ days ago
Job type
  • Full-time
Job description

Job Duties

  • Collaboration with Account Managers Partner closely with account managers to identify opportunities for renewals, upselling, and cross-selling by understanding client goals and aligning solutions accordingly.
  • Technical Service Oversight Coordinate and oversee the delivery of technical service engagements, ensuring they are executed on time, within scope, and meet client expectations.
  • Client Relationship Management Build and maintain strong, trust-based relationships with clients, acting as their primary point of contact for ongoing support and service needs.
  • Customer Advocacy : Serve as the voice of the customer, gathering feedback and insights to communicate client needs, challenges, and opportunities to internal teams.
  • Issue Resolution : Act as a liaison between the client and technical teams to resolve issues promptly, ensuring minimal disruption to client operations.
  • Process Improvement : Contribute to the development of customer success best practices and tools to enhance team efficiency and customer experiences.

Minimum Requirements for job :

Education and Experience :

  • Bachelor's degree in Business Admin or Technology related field
  • 5+ years of experience in Autodesk and Bluebeam Customer Success, Account Management, technical project management, or related role
  • Familiarity with CRM and PM tools

    • Knowledge, Skills & Attributes :

  • Autodesk and Bluebeam or related software
  • Strong understanding of customer success principles and practices.
  • Familiarity with technical service delivery processes and project coordination.
  • Strong organizational and time-management abilities to handle multiple priorities effectively.
  • Analytical and problem-solving skills for addressing client issues and identifying opportunities.
  • Customer-focused mindset with a proactive approach to addressing needs and challenges.
  • Collaborative and team-oriented with the ability to work across departments.

    • Physical Requirements :

  • Occasional ability to lift and carry items up to 20 pounds, such as laptops, presentation materials, or equipment.
  • Capacity to travel as required, which may include driving or air travel.

    • Working Conditions :

  • Primarily operates in a remote work environment with consistent access to necessary technology and resources.
  • Flexible schedule to accommodate client meetings or deadlines across different time zones, including occasional early mornings or late evenings.
  • Periodic travel may be required for on-site client visits, conferences, or team meetings
  • Ability to work in a fast-paced, collaborative environment while managing multiple tasks and deadlines.