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Patient Registration Representative - Patient Access • Days - 20hrs / wk

Patient Registration Representative - Patient Access • Days - 20hrs / wk

University of Michigan Health-WestGrand Rapids, MI, US
30+ days ago
Job description

Patient Registration Representative - Patient Access

  • Days - 20hrs / wk

Requisition # : req8311

Shift : Days

FTE status : 0.5

On-call : Yes

Weekends : Yes

General Summary :

Under the direction of the Manager – Patient Access, the Patient Registration Representative is responsible for obtaining demographic and insurance information from patients and / or their representatives to ensure prompt financial reimbursement.

Requirements :

  • High School diploma, GED, or equivalent.
  • College education of 1-2 years, preferred.
  • Previous experience in registration, billing, and / or administrative role in a hospital or medical office preferred.
  • Previous experience utilizing medical terminology preferred.
  • ICD-10 and / or CPT-4 coding, preferred.
  • Certified Healthcare Associate Certification (CHAA), preferred.

    • Essential Functions and Responsibilities :

  • Welcome and greet all patients and visitors utilizing AIDET, in person and / or over the phone.
  • Ensure accurate demographic and insurance information is obtained from the patient and / or their representative.
  • Verify patient insurance is active through Real Time Eligibility (if RTE is down must utilize insurance websites).
  • Complete Epic WQs daily.
  • Collaborate with all departments to ensure applicable protocols and processes are followed.
  • Schedule walk-in testing for patients, when applicable.
  • Collect patient co-pays, deductibles and any outstanding balances.
  • Responsible for daily cash reconciliation and balancing of cash drawer.
  • Required to work on-call and holiday schedules.
  • Utilize a workstation on wheels (WOW) at the bedside to perform registration, as needed.
  • Performs other duties as assigned. These may include but are not limited to : Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.