Hotel Night Audit Front Desk

Summary :

As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out process.

Please apply in person by filling out an application, and the manager will then schedule an interview with you.

Key Responsibilities :

• Guest Interaction : Greet guests warmly and provide a friendly and professional welcome. Answer inquiries, address guest concerns, and provide information about the hotel's facilities, services, and local attractions.
• Reservation Management : Handle guest reservations efficiently, ensuring accuracy in booking details. Coordinate with housekeeping and other departments to meet guest needs.
• Check-In and Check-Out : Manage the check-in and check-out process, verify guest identification, and process payments accurately. Provide room keys and assist with luggage when necessary.
• Telephone and Email Correspondence : Manage incoming calls and emails, taking reservations and addressing guest inquiries promptly and professionally.
• Billing and Invoicing : Prepare bills, process payments, and maintain guest accounts. Resolve any billing discrepancies and ensure a seamless payment process.
• Safety and Security : Monitor security cameras and ensure the safety and security of guests, staff, and the property. Follow safety protocols and assist in emergency situations as required.
• Guest Services : Handle special requests and provide additional services such as wake-up calls, arranging transportation, and delivering messages to guests.
• Record Keeping : Maintain accurate records of guest information, reservations, and transactions. Keep the front desk area clean and organized.
• Collaboration : Collaborate with other hotel departments, including housekeeping, maintenance, and management, to ensure a smooth operation and address guest needs promptly.

Qualifications :

Compensation :

The compensation for this position typically ranges from $10  to 13 per hours, depending on experience, work hours, and other factors.

If you are passionate about delivering exceptional guest experiences and enjoy working in a customer-facing role, we invite you to consider a career as a Front Desk Representative at Comfort Inn & Suites Frisco. Join us in providing a warm and welcoming environment for our guests and ensuring their stay is memorable and enjoyable