Job Description
Job Description
We are a proud winner of AZ Central 2024 Top Work Place!
- Starting wage for this position is $18.00 per hour but final wage will be based on experience
Picture yourself thriving at Scottsdale North / Perimeter Center Hilton Garden Inn as their new Hotel Guest Service Representative , surrounded by a supportive team that genuinely values and celebrates your success. We take great pride in the inclusive environment weve created attributing to our award-winning status. We offer our Team Members the following benefits, incentives and more.
Core Benefits :
Paid Sick TimePaid time off and anniversary day off with payPaid volunteer hours Earn money for community service!Flexible schedulesTeam Member Travel Perks :
Worldwide hotel stays starting at forty-nine dollars per nightRate based on availability and property brandFree night stays at NCG Hospitality hotelsProfessional Development :
Dedicated training and development with opportunities for growthEducational and professional certification assistanceHealth and Wellness :
Health, Dental and Vision plansVirtual telehealth servicesTeam Member Assistance Program with mental health resourcesTeleDoc confidential counselingHealth and fitness monthly reimbursement programFinancial :
401(k) retirement plan100% match on the first 3% and 50% match on the next 2% of team member contributionsSame day payCatch Of The Day Program Earn money for helping other team members and guests!Everyone Sells Earn money for bringing in business to our properties!Referral program for team membersHow do I make an impact on my team?
Our friendly Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Greet and interact with guests in a warm, friendly and professional mannerProvide highest level of service by anticipating, listening attentively, and responding promptly to guests needsPromptly handle guest service requests and guest complaints to meet and exceed guest expectationsWork in cooperation with other departments to ensure a positive guest experienceUse computer system to make reservations, check-in and check-out guests and process paymentsPerform tasks such as answering phones, maintain a cash drawer, operate office equipmentEnsure safety and security of the property, staff and guestsWhat does success look like in this role?
Motivated to maintain excellent customer service reputationStrong oral and written communication and interpersonal skillsStrong attention to detail, organization and follow-up abilitiesAbility to work effectively and efficiently in a fast-paced settingReliability and honestyDesire to contribute to a supportive and effective teamAvailability to work a flexible schedule between days, nights, weekends and holidays is a plusWho is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.
