Navigator

St. Vincent de Paul CARESSt. Petersburg, Florida, United States

30+ days ago

Salary

$15.63 hourly

Job type

Full-time

Quick Apply

Job description

MISSION STATEMENT : To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY : The CARE Center Intake Navigator II performs various duties relative to the Intake / discharge and navigation. Primarily they are responsible for the ongoing assessment of clients with continued follow up to be sure he / she reaches their individual goals and exit to permanent housing. This role will work with Pinellas Homeless Management Information System (PHMIS) to open and close all client cases, provide goal setting and assessment of client needs. Overnight Navigators admit up to 120 homeless men and women who sleep 70 in the Food Center dining area-turned "dormitory" and 50 in outside Courtyard area.

ESSENTIAL DUTIES AND RESPONSIBILITIES : (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

Register all new clients between 2 : 30 p.m. and 6 : 00 p.m., using intake folders that include the individual's demographics, income status, and other information about their housing
Set attainable goals and monitor progress of clients to report to our Case Manager
Provide assistance with the management of client volunteers
Routine monitoring of cleanliness in dining area / lounge
Assist clients with varying needs, i.e. general information, housing, apartment searching, veteran assistance, and referrals
Provide assistance with restroom access, showers, bus passes, environmental respite and use of a phone
Use of Pinellas Homeless Management Information System (PHMIS)
Follow up and evaluation on progress of clients then report to management on client progression
Work with volunteers to make sure showers and laundry areas are functional and clean
Scan clients into PHMIS for all meal services as necessary
Making ID badges for new clients and replacements as needed
Facilitate life-skill groups
Knowledge of harm reduction, motivational interviewing and trauma-informed care.
Ability to focus on moving client into Permanent Housing develop a Housing Plan with clients
Complete necessary paperwork including incident reports, maintenance requests, and contact supervisor for all necessary instances
Oversee Scanning ID’s for all clients at meal services
Making ID badges
Facilitate life-skill groups

OTHER RESPONSIBILITIES :

Complies with all applicable training requirements

Complies with all company safety, personnel and operational policies and procedures

Complies with work schedule to ensure effective operations of Agency programs.

Contributes positively as a member of a productive and cooperative team

Performs other duties as necessary to fulfill the Society of St. Vincent de Paul South Pinellas Inc. Mission

Employee Benefits :

95% Employer paid Employee only coverage (zero ded, $10 co pay plan)

10k Employer paid Basic Life insurance

120 hrs PTO accrued biweekly starting at day 1 of employment

13 Paid Holidays to include Employee’s birthday and Date of Hire

We also have various retention and referral bonuses

2 weeks paid training to include DEI initiatives

Flexible schedules in most positions

3% Employer match after 6 months

We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

Able to speak, write and understand English

Possess basic computer skills

Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups

Flexible work schedule including evenings, nights, weekends and holidays

Ability to set appropriate limits, work under deadlines and multi-task

Ability to organize, prioritize, self-motivate, and deliver results

Excellent communication and listening skills

Possess strong work ethics

Successfully pass Law Enforcement background screening

Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business

Must have reliable transportation

Participate in Agency Performance Quality Improvement (PQI) program and Accreditation / Reaccreditation process

Mission-driven attitude supplemented with integrity and passion

Adherence to the highest ethical standards, personally and professionally

A high level of openness and willingness to receive feedback / suggestions from superiors and others, and to learn new skills to improve job performance

Evidence of deep alignment with the Society of St. Vincent de Paul, South Pinellas Inc. Mission and Values

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

Basic computer skills

Able to work in high population

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Speaking - Talking to others to convey information effectively

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

Negotiation - Bringing others together and trying to reconcile differences

Approach the job with a positive “can do” attitude

Completes proper incident forms

Review prior cases and do checkups on clients

EDUCATION AND EXPERIENCE : (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

This position requires a High School diploma or GED certificate

Security training and / or experience in security

Experience helping or working with homeless population

Ability to adapt to a fast pace and changing environment

GENERAL PHYSICAL DEMANDS : These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office / site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS : : Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors and employees at all levels within the Agency.

WORK ENVIRONMENT : Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents / clients. On an as needed basis, employees may be called upon to work outside of the established work schedule, or work odd hours. All information associated with the Agency is confidential.

The Society of St. Vincent de Paul, South Pinellas, Inc. is an Equal Opportunity Employer.

About St. Vincent de Paul CARES :

SVdP CARES is a non-profit organization committed to ending homelessness : making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal / credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs.SVdP CARES serves 19 counties across 7,678+ square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties.Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.