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Service Director

Service Director

SysMind TechMinneapolis, MN, United States
2 days ago
Job type
  • Full-time
Job description

Relevant Experience

in Yrs)

  • 10+ years of experience in Service Delivery Management
  • 5+ years of experience in IT Leadership roles

Technical / Functional Skills

  • Proven Leadership experience in Service Delivery Management
  • Expert in Service Delivery Methodologies and Best Practices
  • Experience in building and motivating high performance teams
  • Excellent team management & presentation skills and ability to communicate with all levels of stakeholders
  • Experience with overall IT landscape and business operating models
  • Nice to have experience in managing service delivery in healthcare domain

    • Experience Required

    10+ years of IT Service Management Experience

    Roles & Responsibilities

  • Acts as operational portfolio leader driving standards across the SLO's within that portfolio.
  • Oversees successful planning and execution of service delivery operations for the portfolio
  • Ability to translate tech initiatives and impact into Business language / presentations.
  • Establish and monitor key performance indicators (KPIs) to assess service performance

    • Generic Managerial Skills

  • Strategic thinking and excellent problem-solving abilities
  • Strong communication and presentation skills, should be able to collaborate with all stakeholders
  • Should be able to make informed decisions and be proficient in using data-driven insights
  • Up to date on technological and industry wide trends and practices