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Operations Specialist

Operations Specialist

National Fair Housing AllianceWashington, DC, US
2 days ago
Salary
$60,000.00–$75,000.00 yearly
Job type
  • Full-time
Job description

Job Description

Job Description

About the National Fair Housing Alliance

The National Fair Housing Alliance (NFHA) has an opening for a dynamic, results-oriented visionary to serve as AI Communications Intern. NFHA leads the fair housing movement and is the nation's only national civil rights organization exclusively dedicated to eliminating all forms of housing discrimination and ensuring equitable housing opportunities for all people and communities. We have a diverse, experienced, mission-driven, and impactful team that has developed equity-based policies at the federal, state, and local levels to expand fair housing opportunities; brought precedent-setting litigation to eliminate some of the most heinous forms of housing discrimination; conducted groundbreaking research to promote equitable solutions; and invested millions of dollars in underserved communities. We have solid relationships, built on trust, with national, regional, and local organizations, and we effectively draw upon these connections to reach vital goals.

We are game changers that millions of people rely upon to advance fair housing in the communities where they live. Where you live matters. It affects every aspect of your life and determines whether you have access to resources—like broadband service, healthcare facilities, fresh land, air, and water, and well-resourced schools—we all need to thrive. Despite important existing federal laws, more than 4 million acts of housing discrimination occur in the U.S. each year, and housing inequality remains stubbornly entrenched. That is why—through its education and outreach, member services, public policy, and advocacy, housing and community development, responsible AI, enforcement, and consulting and compliance programs—NFHA is dismantling longstanding barriers to equity, rooting out bias, and building diverse, inclusive, well-resourced communities. To learn more about NFHA, please visit https : / / nationalfairhousing.org / .

Position Summary

The Operations Specialist is responsible for managing office systems, processes, administration, and technology, as well as providing administrative support across all departments, for the National Fair Housing Alliance (NFHA), a fast-growing, mission-driven, nonprofit organization. The Operations Specialist ensures that NFHA’s operations run smoothly, and administrative tasks get accomplished timely and effectively. The Operations Specialist provides outstanding customer service and support to leadership, co-workers, vendors, members, partners, donors, and the general public. The Operations Specialist will be self-motivated and pro-active, excited by technology, thrive on logistics and planning, and have a strong eye for detail. The Operations Specialist reports to the Chief Operating Officer.

Duties & Responsibilities

Administrative Support

  • Manage office operations to ensure that administrative tasks are accomplished efficiently and effectively.
  • Respond to phone calls in an efficient, timely, and customer friendly manner; make referrals, respond to requests from members, and handle other basic requests.
  • Handle, forward and / or scan all mail and packages received at NFHA’s offices; manage mass mailings.
  • Welcome and greet visitors to NFHA’s offices.
  • Ensure that office equipment is maintained properly, including printers, copiers, postage meter, kitchen appliances, etc.
  • Order and maintain office supplies, printed materials, and other promotional and collateral support materials in a cost-effective manner within budget.
  • Serve as main contact with building and security.
  • Assist with data collection and entry; maintain organizational databases, including mailing lists.
  • Share responsibility for maintaining a presentable, safe, and pleasant office environment.
  • Provide administrative support to senior staff on an as needed basis.
  • Support storage needs by coordinating offsite storage unit as needed.

Teams and Meeting Support

  • Provide support for managing meetings and other activities for NFHA’s board of directors.
  • Provide support for managing logistics for in-person, hybrid, and virtual meetings and staff retreats.
  • Provide support with meeting venues and space rentals for meetings.
  • Provides support with arranging hotel accommodations and managing travel arrangements for board members and staff, including tracking hotel room bookings, reimbursements and credit card support for travel related expenses.
  • Support the Education and Outreach team with production, shipping and handling of digital and printed materials and collateral for events and training programs, such as programs, agendas, name tags, table tents, and signage.
  • Create Doodle Polls for the Government Affairs Committee Meetings
  • Help organize Board Capitol Hill Days
  • Create spreadsheets to record Board Capitol Hill Day meetings
  • Prepare folder packets for Board Capitol Hill Days
  • Maintain a file system for the Public Policy division
  • Produce regular board committee update reports for assigned committees

    • General Responsibilities

  • Provide administrative support to the Chief Operating Officer
  • Maintain contact lists in Excel and database software (e.g. Salesforce)
  • Provide support to Associate Director of Operations with setting up equipment, workstations and training of systems / process
  • Maintain detailed and accurate time records.
  • Actively participate in staff meetings.
  • Participate in professional development training, including regular attendance at fair housing trainings.
  • Maintain confidentiality of NFHA work product, investigations, and other materials and information.
  • Perform other responsibilities and duties as assigned by the COO.

    • Culture and Staff Engagement

  • Develop and maintain systems for managing calendars, including tracking leave time, holidays, meetings, etc.
  • Engage staff with activities, including staff spotlights, parties, meetings and retreats, etc.
  • Develop ways to build NFHA culture in a remote environment.

    • Qualifications

  • Associate degree required, Bachelor’s degree preferred
  • 1-3 years of related work experience required
  • Experience working in a nonprofit office environment preferred, but not required.
  • Experience communicating via email and phone with a variety of stakeholders.
  • Excellent knowledge of technology as well as problem-solving skills related to IT and troubleshooting.
  • Experience prioritizing and managing multiple projects, problem-solving, being proactive, and working with multiple stakeholders in a dynamic, deadline-driven environment.
  • Proficiency in Microsoft Office Suite and familiarity with SharePoint preferred.
  • Outstanding attention to detail and organizational skills, including ability to prioritize conflicting needs and successfully complete projects with deadline pressures.
  • Demonstrated quality data entry skills.
  • Strong problem-solving and project management abilities.
  • Exceptional written, oral, and interpersonal skills; ease and confidence interacting with a variety of stakeholders, including clients, staff, board members, partners, members, vendors, donors, and complainants.
  • Collaborative work style, with a customer service orientation and flexibility; ability to work well with people of diverse backgrounds.
  • Ability to work independently.
  • Exceptional judgement and ability to handle sensitive and confidential information and situations with poise, tact, discretion, and diplomacy.
  • Flexibility and calm demeanor with unexpected or last-minute changes.
  • Commitment to civil rights, fairness, and justice.
  • Ability to represent the National Fair Housing Alliance in a professional and exceptional manner.
  • Ability to travel up to 5% annually.

    • Application Process

    The salary range for this role is between $60,000 - $75,000 annually. Salary is commensurate with experience. NFHA offers :

  • 100% paid health, vision, and dental coverage for employees and family
  • 100% paid life, long-term disability, and long-term care insurance
  • Generous employer contribution to 403(b) retirement benefit plan
  • Comprehensive paid time off benefits, including holidays, vacation and sick leave

    • Interested applicants should submit a resume and cover letter.  Incomplete applications will not be considered. No telephone calls, please.

    Applications will be accepted until the position has been filled.

    Affirmative Action / Equal Opportunity Statement

    NFHA values and encourages diversity in its workforce. NFHA supports affirmative action and is dedicated to promoting equal employment opportunities. NFHA does not discriminate on the basis of race, color, religion, national origin, ancestry, citizenship, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, matriculation, political affiliation, or any other category or characteristic protected by the laws of the United States or the District of Columbia.

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