Support Desk Analyst

A company is looking for a Support Desk Analyst to assist in resolving interface-related issues and support IT resources.Key ResponsibilitiesSupport client and division IT resources to troubleshoot and resolve complex software and infrastructure problemsDrive collaboration with various teams to identify root causes of issues and restore servicesManage support ticket assignments and monitor resolution follow-ups for architecture changes / upgradesRequired Qualifications, Training, and EducationB.S. Degree in Computer Science preferred with 3-5 years of experienceKnowledge of Cloverleaf application stack and healthcare EDI standards, including HL7 and HIPAAExperience with VPN, MQ, and Sterling Integrator troubleshootingStrong analytical skills and experience with SQL Query and Oracle DatabaseAbility to maintain incident / problem tickets and system logs accurately