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Digital Content Producer Job at Randstad USA in Wilmington

Digital Content Producer Job at Randstad USA in Wilmington

Randstad USAWilmington, NC, United States
2 days ago
Job type
  • Full-time
Job description

About Marketing

Marketing develops and deploys customized marketing plans and campaigns designed to attract new customers, deepen

engagement with existing customers, develop award winning products, and deliver an exceptional customer experience

for our Cobranded credit card, Branded card, and deposits programs. Marketing cuts across multiple disciplines in digital,

insights, creative, communications, direct mail, call center, and face to face activities to deliver a seamless multi-channel

approach to meeting business goals and objectives.

About MarTech

The MarTech Team manages the roadmap, vision, and usage of our MarTech tools and capabilities. We partner with the MarTech Product Owners and Technology to ensure the development of our tools supports Business needs and aligns to our overall roadmap for the MarTech stack. The MarTech team also owns execution within

these tools in support of both Acquisition and Existing Customer marketing campaigns.

We understand that power of great customer experiences and we work hard every day to make sure that the needs and expectations of our customers are met and exceeded. We focus our energies on making every customer engagement better than before.

We understand that the more stable and prosperous our customers and communities are, the better we do as a business. When we invest in our local communities, when we support small business and innovation, when we help drive economic growth for all—we’re not only doing smart, sustainable business, we’re also giving back

and helping society at large.

Overall purpose of role

Manage and communicate status of Adobe Experience Manager (AEM) Content Production projects.

Key Accountabilities

  • Author and deploy digital content within AEM, including product information and interface design using

templates and components. Includes proof-reading requirements / copy for quality, accuracy, grammar and

punctuation – adherence to content guidelines and SEO best practices.

  • Attend recurring production planning meetings, keep stakeholders engaged and accountable for meeting

    • delivery timelines, communicate build / target launch dates / publish freezes.

  • Assist in maintaining AEM Author Manual and related process documentation.
  • Support Development team and Product Owner for testing new features and / or enhancements, must be flexible

    • to provide support on Sprint Releases to perform QA / PVT during off business hours.

  • Be able to follow an established process and adapt to changes within the process guidelines.
  • Effectively manage multiple AEM content projects, driving them from start to a successful finish : On scope, on

    • time, high quality.

  • Create and maintain appropriate project documentation, such as project objectives, meeting agendas, minutes,

    • requirements, issues, action items, metrics, and executive status reports,

  • Create, develop, communicate, and maintain project plans to ensure timely completion of projects and

    • management of stakeholder expectations.

  • Drive delivery on all aspects of AEM projects and appropriately leverage responsible team members for project

    • needs.

  • Own communication of project status to the team and stakeholders throughout the project lifecycle
  • Run and coordinate internal meetings; all meetings have an agenda prepared and shared before the meeting
  • Work closely with team resources and customers to translate requirements into project schedule tasks and

    • dependencies.

  • Leverage existing processes and identify areas for process improvement, assist with documentation of process

    • updates and additions as needed to improve efficiency.

    Stakeholder Management and Leadership

  • Interact directly with groups within B- to organize website content and digital assets, share progress and

    • identify / resolve issues.

  • Be effective and professional communications to / with stakeholders.
  • Be able to follow an established process and adapt to changes within the process guidelines
  • Demonstrate ability to problem solve issues
  • Demonstrate ability to make judgment calls relating to efficiency and prioritization of task completion.
  • Maintain a solutions-oriented attitude in approaching challenges and setbacks.

    • We operate on the firm belief that whatever we do in life, we’re better when we do it together. We act with

    energy and imagination, championing innovation and sustainability, to make a positive and enduring difference.

    We are committed to an ongoing promise to our partners, customers, communities and beyond to make things

    better.

    Decision-making and Problem Solving

  • Demonstrate ability to make judgment calls relating to efficiency and prioritization of task completion.
  • Maintain a solutions-oriented attitude in approaching challenges and setbacks.

    • Risk and Control Objective

    Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk

    Management Framework and internal Policies and Policy Standards.

    Person Specification

    Skillset in Content Management Systems (CMS) with demonstrated experience in Adobe Experience Manager (AEM) and

    supporting technologies.

    In addition to the skills required to execute the job well, we're looking for people with the following qualifications to

    grow and contribute to our culture :

  • Empathy : An ability to see a situation from another person’s perspective
  • Ownership : A strong sense of pride in your work
  • Connection : Build relationships with partners and colleagues
  • Innovation : Openness to finding creative solutions
  • Persistence : Desire to go above and beyond when necessary to get the job done
  • Collaboration : Work well with others while building projects together

    • Essential Skills / Basic Qualifications :

  • Bachelor’s degree in relevant field with information technology exposure : Digital Marketing or Computer

    • Science, or Project Management certification.

  • Exceptional verbal, written and interpersonal communication skills. Excellent analytical and problem-solving

    • skills, and attention to detail.

  • Self-driven, innovative, resourceful, and collaborative.
  • Strong time management and adaptability. Ability to work multiple projects with varying deadlines.

    • Desirable skills / Preferred Qualifications :

  • 3+ years in Web Production / Content Management Systems. Adobe Experience Manager or other similar tools - REQUIRED

    • strongly preferred. Background in web publishing (Fluent in HTML & CSS. JQuery & JavaScript) is a plus.

  • Demonstrated experience in troubleshooting cross-browser and platform issues, and knowledge of responsive

    • web page designs.

  • Basic understanding of web analytics. Knowledge of SEO and Agile software development best practices.
  • Passionate about digital experiences and trends in mobile, web, and other emerging technologies. Web

    • ambassador with the ability to come up with new ideas and influence others.