Desktop Support Technician
Forrest SolutionsNew York, NYJob Title : Desktop Support Technician JO-2405-557572 Job Function : Help Desk Department : FSO State : NY City : New York Date Posted : 5 / 20 / 2024 | |
Are you a tech-savvy problem solver with a passion for providing top-notch support? Look no further! Join our dynamic team as a Desktop Support Analyst and elevate your career to new heights.
Responsibilities :
- Troubleshoot Systems : Put your expertise to the test by troubleshooting systems with finesse and efficiency, even with limited supervision.
- Ticket Management : Maintain meticulous records of IT requests in our ticketing system, ensuring no issue goes unresolved.
- On-Site & Remote Support : Whether it's in-person or over the phone / email / shared desktop, be the go-to guru for all troubleshooting needs.
- Platform Mastery : Showcase your proficiency in supporting Windows 7 / 10, Mac OS X, and Apple mobile devices (iPhones and iPads) with ease.
- Tech Toolbox : Utilize your skills with Mobile Device Management software, Microsoft Office Suite, Slack, Zoom UCaaS, and more to provide comprehensive support.
- Network Navigation : Tackle basic network connection issues like a pro, ensuring seamless connectivity for all users.
- User Administration : Handle basic Active Directory / Email account and permission administration tasks effortlessly, including modifying folder permissions and hyperlinking folders.
- Imaging Expertise : Demonstrate your proficiency in imaging desktops using SCCM and setting up Dell Win 10 Laptops / iPads / iPhones for users.
- Environment Expertise : Provide support for Citrix and VPN (Zscaler) environments, ensuring users can access resources securely from anywhere.
- Maintenance Maven : Keep workstations and peripherals in top shape through regular maintenance and software updates.
- Conference Collaboration : Assist in setting up audio and video teleconference meetings, ensuring seamless communication.
- Bonus Skills : Experience with Document Management Systems and iManage. Even better!
Join us in revolutionizing IT support and delivering unparalleled service to our clients. Apply now and embark on an exciting journey with us!
Note : Job functions and responsibilities may change as determined by management or Forrest Solutions.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Type : Full-time
Pay : $79, per year
Job Type : Full-time
Pay : $79, per year
Benefits :Ability to Relocate :
Work Location : In person