Gate Greeter I (Overnight Shift)

Description

The Gate Greeter is a front-line employee who is responsible for managing the immediate entrance of arriving and departing aircraft vehicles, third party vehicles and transportation network companies. As the first person passengers and crew will meet at the FBO entrance, the Gate Greeter must maintain excellent customer service principals while performing their duties. The Gate Greeter works as a member of a team in a demanding, hazardous, time-sensitive, service-driven environment during all hours and most weather conditions.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. Meet and greet arriving and departing aircraft vehicles at the entrance gate.

2. Signing visitors in, providing directions, handling deliveries, and operating gate locks.

3. Issue ramp passes and ramp driving guidelines to all vehicles needing AOA access.

4. Communicate to Dispatch all vehicles that need AOA assistance and AOA access.

5. Manage parking areas and catalog vehicles that require facility parking.

6. Observes, reports, and communicates relevant information to co-workers and supervisors.

7. Assisting passengers and crew with luggage at lobby entrances (must be able to lift up to 50lbs)

8. Use written, verbal, digital and radio communication to send and receive information.

9. Other duties as assigned by supervisor or management

QUALIFICATIONS :

1. High school diploma or general education degree (GED)

2. Clean driving record and Valid Driver’s License

3. No special licenses or certificates required

4. No previous experience required

KNOWLEDGE AND SKILLS :

1. For this position, we are looking for someone who is goal-oriented and can always maintain a professional image and attitude. This includes following guidelines and policies from the FAA, US Customs and Border Protection, and company sources. Customer service principles include good listening skills, composure, approachability and courtesy.

2. This person must complete and have documented the following skill sets :

• Gate Greeter I (GI). Completion of NATA CSR Modules and FBA required safety training. Training and proficiency in company operations software. Thorough knowledge of facility parking plan, policies and expectations.
• Gate Greeter II (GII). Completion and outstanding performance of Gate Greeter I requirements and other duties assigned by the department manager. 180 days minimum in GII position.

3. This person must possess excellent time management skills and must be able to accomplish tasks with little or no supervision on-time and quickly without compromising safety. This person must be able to work as an effective member of a team and be able to receive constructive criticism from peers. This person must be able to recognize and prepare for changes to their environment and adapt their plans and strategies in order to accomplish tasks.

4. This person must have excellent face-to-face interaction skills with a variety of different vendors, clients, industry professionals and VIP’s.

5. This person must be able to communicate effectively using verbal, written, digital, and radio means of communication. Strict attention to detail is required to avoid confusion while communicating orders, following written procedures, and maintain an orderly workspace.

WORK ENVIRONMENT :

While performing the duties of this job, the individual is regularly required to be prepared for, and work in outdoor weather conditions to include direct sunlight, heat, rain or cold; during the summer time working in extreme heat.

PHYSICAL REQUIREMENTS :

1. Must be able to stand, walk, sit.

2. Must be able to bend, stoop, crouch.

3. Must use hands to reach, grasp, handle, pull and push.

4. Must use hands to handle or feel objects, tools, and controls.

5. The employee is required to lift and / or move up to 50 lbs.

6. Must have good near and far vision.

7. Must be able to talk, hear, smell. May be exposed to high noise levels.