Property Damage Liability Adjuster - Remote

Allstate Insurance CompanyDallas, Texas, United States

22 days ago

Salary

$47,440.00–$81,902.50 yearly

Job type

Full-time

Permanent

Remote

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for investigating complex and occasionally highly complex, unrepresented claims which typically will include : uninsured or underinsured motorist (UM / UIM) claims in single or multi car accidents, and unrepresented moderate or major claims. The individual also may handle complex and occasionally highly complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.

Youll wear a few hats to fill a few roles throughout your day that all require a level of experience :

The Customer Service Expert

Youll live into Allstates Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator

Youll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator

Youll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator

You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver

Youll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder

Youll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Work Location :

Remote Home-Based Work

This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.

When you work from home full time, youll need :

a home office a dedicated workspace in your residence that is private and free from distractions

a minimum internet bandwidth of 50 MB down / 5 MB up

appropriate work surface and seating

What will Allstate provide?

A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)

Connectivity reimbursement of $80 per month to off set some of the cost of internet

Preferred Qualifications :

3+ years experience in complex liability investigations

Xactimate experience, a plus

Property Liability claim handling experience, a plus

First Party Property claim handling experience, a plus

Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

Ability to work independently and remotely, while managing time efficiently.

Familiarity with insurance policies, coverage, and liability determination.

Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.

Knowledge of innovative tools and platforms for effective claims evaluation.

Certificates, Licenses, Registrations :

As a condition of employment, your office / area may require you to obtain an adjuster and / or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.

If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

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Skills

Business Communications, Claims Resolution, Critical Thinking, Fraud Investigations, Information Collection, Insurance Claims, Liability Investigations, Property Claims, Time Management, Xactimate

Compensation

Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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