Dispatcher

Company Overview

Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America's oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operations, and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America's leading building solutions company, with an industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.

About the Role

The Dispatcher schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs, and promote company sales. The incumbent facilitates accurate and timely communication between the plant, field, customers, and drivers.

Key Responsibilities

• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas.
• Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
• Manage incoming internal and external customer phone calls, exercising judgment within the specification of standard practices.
• Ensure the customer understands all relevant company policies, including will calls, additional products ordered, and driver responsibilities.
• Inform the customer of warnings concerning product hazards, load limits, vehicle weights, and limitations.
• Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day.
• Review next day orders to ensure they are correctly mapped, have accurate travel times, address, and delivery instructions.
• May direct the work of less senior Dispatchers.

Requirements

Required Education : High School diploma / GED

Required Work Experience : 3-5 years

Required Computer and Software Skills : Basic experience using computers. Experience using dispatch and trucking software preferred.

Additional Requirements