Labor Relations Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Job Title :  Labor Relations Manager

Location : Four Seasons New York Downtown

OUR VISION :

We are New York’s Luxury Lifestyle Icon.

OUR MISSION :

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE :

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES : We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Labor Relations Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Labor Relations Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Director of People and Culture.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Labor Relations Manager, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE :

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Basic Purpose :

The Labor Relations Manager is responsible for ensuring adherence and compliance with labor contracts, employee policies, and state & federal laws to manage labor and departmental relations on behalf of Four Seasons New York Downtown.

The role requires significant, broad, and deep knowledge of the CBA(s), applicable federal and state law, regulatory compliance as well as best practices for managing employee and labor relations issues. The Labor Relations Manager is an expert in diplomacy, conflict resolution as well as time management. Is experienced with managing complex investigations and in providing guidance to managers, department heads and leadership.

The Labor Relations Manager, is a Department Head position and reports to the Director of People & Culture.

Essential Functions :

• Works in a collaborative manner with employees, delegates, managers and People & Culture on labor and employee relations and employment law implications relating to individual issues or courses of action, with an emphasis on the union-represented employees.
• Responsible for administering and interpreting collective bargaining agreements and employee policies for the property; including but not limited to managing individuals engaged in local negotiations, leading or participating in labor-management meetings, assessing / revising / publishing / training employee and labor relations best practices and processes as needed, conferring with leadership as necessary.
• Prepares and maintains weekly Shop Steward meeting agenda. Obtains necessary information and attendance of Managers involved.
• Facilitates on-going communication and working relationships with employee organization representatives and coordinates and facilitates local Labor Management Meetings.
• Manages employee relations matters to ensure that confidential personnel information, organization processes and procedures meet internal and external audit requirements.
• Works with the Director of People & Culture and Senior Leadership to administer, follow-up and provide support to create solutions-based strategies to address organizational risks or culture.
• Establishes credibility and is viewed as a resource throughout the organization by problem solving and coaching techniques in accordance with the collective bargaining agreement; recommends and leads accountability strategies.
• Collaborates with Director of People & Culture on initiatives and processes focused on employee retention by promoting an elevated level of employee engagement in alignment with Four Seasons’ culture.
• Conducts sensitive meetings with individuals and teams about their rights, options, and resources and in conjunction with leadership determines appropriate resolution pathways and alternative resolution. Regularly consults with the Director of People and Culture and keeps them informed of complaints.
• Collects and analyzes annual risk and vulnerability assessment data to identify trends, recommend direction, and provide guidance needed to adjust unfavorable trends while meeting the needs of the organization.
• Partners with Legal and Senior Leadership to design, cascade and promote and train on standardized processes, templates, tools and / or technologies to managing employee and labor relations, corrective action administration and escalated issue resolution protocols.
• Assists in the readiness for arbitration, including documentation and witness preparation.
• Manages discipline processes which includes issuing recommendations, providing critical feedback, assistance in preparing written documentation and administering corrective action.
• Performs other duties and responsibilities as needed.

Knowledge & Skills

Skills & Abilities :

Salary Range : $110,000- $119,000

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -