Service Advisor

Winners Work Here! Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. Who is Premier Truck Group? Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it. Why Join Our Winning Team? When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including : Employee Discounts Medical, Dental, and Vision InsuranceLife InsuranceEmployee Assistant ProgramsPaid Holidays and Paid Time Off401k Plan with Employer MatchTrainingWork-Life BalanceHere are some quick insights into this opportunity. We would love to discuss it with you in more detail! Service Advisor Responsibilities : Responsible for greeting customers coming into the service department for all service needsTake and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion datesAssist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of ordersOpen Repair Orders and close Repair Orders in times of customer / service overflowAssist the Shop Supervisor’(s) in the assignment of service technicians to specific service jobs. Monitor job progress and keep customer updatedAssist service technicians in identifying opportunities to Up-SellReport all customer complaints to the Service Manager and / or the Assistant Service ManagerInspect each departing job for quality and cleanlinessFinalizes paperwork upon completion of work and at end of shiftCheck all cash schedules dailyAssist Shop Supervisor daily. Serve as relief for all Shop Supervisor vacations, etc.Promote good housekeeping and safe work practicesPerform all other duties as assigned Service Advisor Requirements : Education A high school diploma or GED is required. Experience Minimum of 2 years’ experience in Customer Service Relations, vehicle environment and employee supervision is preferred, but not mandatory. Licenses or Certificates A valid driver’s license is required.IND-SERVICE