Office Manager / Sr. Operations Manager

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description : Mission Statement :

The mission of Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Job Summary :

The position is responsible for operational performance in several administrative areas within LACN, including but not limited to, revenue cycle management oversight and related functions; eligibility and benefits verification; new patient registration and scheduling; specialty authorizations, including EMR; and special events project management.

Essential Functions :

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodations.

• Exceptional communication presence with providers and executive leadership
• Novice in KPI monitoring, all the skill set related to understanding dashboards etc and implement workflow changes based on data etc.
• Expectation in utilizing AI in the workflow, on and offsite staff oversight
• Ability to implement new program initiatives.
• Ensures compliance and consistent application of Practice policies and procedures.
• Collaborates effectively with the management team to ensure staff documentation of patient care, deliver quality care, and maintain effective billing procedures and charge capture.
• Monitors the productivity and work performance of all direct reports, conducting effective performance evaluations in a timely manner, and providing proper coaching and feedback.
• Collaborates effectively with management on human resource strategy goals in areas of staffing, recruitment, and development.
• Effectively communicate operational objectives and priorities across the organization.
• Managing grievance process and responses timely, reports monthly trends to LACN leadership.
• Assist the Director of Operations with patient collections.
• Monitors workflow across multiple departments.
• Provides feedback to management regarding possible areas of improvement or concern.
• Reviews weekly requests for time off and coordinates coverage for open positions or covers positions in the event of necessity.
• Effectively performs special assignments and projects as requested by Senior Director of Operations.

Competencies :

Education and Experience :

Additional Requirements :

Pay Transparency :