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Senior Catering Operations Manager

Wolfgang Puck CateringLos Angeles, California, United States of America

30+ days ago

Salary

$90,000.00–$95,000.00 yearly

Job type

Full-time

Job description

Wolfgang Puck Catering

Salary : $90,000 - $95,000

Other Forms of Compensation :

Pay Grade : 12

Wolfgang Puck Catering is committed to recruiting individuals who express an interest in and passion for hospitality-driven experiences; who come from diverse backgrounds, are open-minded and curious about our clients and guests; and, most of all, who possess a welcoming smile and spirit. Our ultimate goal is to develop mentoring and career building opportunities through a talent pipeline that allows us to promote from within.

The most important thing in life, whatever you do, has to be passion."

Success on our team starts with our culture :

We have Wolfgang’s PASSION for our business, our product, and our people / guests / clients.
A FLEXIBLE MINDSET is key; we are strategic business partners who wear multiple hats.
Our services require a CONCIERGE mentality, a bias to action with humble hospitality.
We are out-of-the-box PROBLEM SOLVERS, who look around corners so our clients and guests don’t have to.
We curate company and partner resources to bring our client’s vision to life. We seek to cultivate the next generation of talent, purveyors and partnerships.
We bring an entrepreneurial approach to deliver results for our clients (you might call this scrappy).
Collaboration and openness to innovative business tools, new ways of thinking and ability to partner across departments are essential to create optimal business solutions.

I can have the best food, but if we don’t have good people, it won’t get you very far."

Job Summary

As the Senior Catering Operations Manager, you will play a pivotal role in overseeing the seamless execution of all catering events. Your responsibilities include coordinating event orders, managing staff scheduling and training, ensuring impeccable service delivery. Your expertise in executing events according to Banquet Event Orders (BEOs), liaising with rentals and outside vendors, and upholding the highest standards of customer service will be critical to your success.

Key Responsibilities :

Oversee the day-to-day operations of catering events, ensuring smooth execution from planning to clean-up.

Lead and mentor a team of hourly employees, including delivery and culinary personnel, to ensure optimal performance and growth.

Interact with a diverse clientele in a friendly and efficient manner, addressing their needs and ensuring a memorable experience.

Execute special events, such as weddings or corporate functions, with attention to detail and excellence.

Support marketing efforts and contribute to sales growth through exceptional service and client relationships.

Preferred Qualifications :

Associate's degree or equivalent experience.

Strong knowledge of hospitality industry practices, with a focus on sustainability and sustainable food practices.

Minimum of two years of relevant experience in a similar role.

Excellent communication skills, including writing professional emails and interacting effectively with customers.

Ability to work independently with minimal supervision and solve problems efficiently.