The La Quinta Inn Seattle SeaTac Airport is seeking an enthusiastic individual to take on the Front Desk Night Auditor position. This position is a high-volume hotel guest contact position that requires attention to detail, strong listening abilities, problem solving, multitasking and efficient organization. As a professional Front Desk Night Auditor it is crucial to work with a positive and guest focused mindset. This hotel position is an essential team member in assisting our hotel guests have the highest quality experience and representation while staying in our hotel facilities. This job is an over-night scheduled position and while still having interactions with guests throughout the night occurs, this position is more of the time spent with paperwork, detail analysis and data entry.
Pay Rate : $20.67
Benefits
- 40 hours of paid time off after 90 days of employment.
- Washington Sick time after 90 days of employment.
- Medical, Dental & Vision insurance available after 60 days of employment.
- Hotel Brand travel discounts for employee and friends & family.
JOB COMPETENCY :
To perform the job successfully, an individual should demonstrate the following items below with at minimum satisfactory performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Assist guests with hotel reservations, registration and billingUse cash drawer accurately and efficiently; keep cash drawer balanced using company policyAssist guests promptly and accurately with questions, complaints or requestsAssist in maximizing company revenue by securing reservations and sales using hotel strategiesManage one's time with minimal supervision in order to meet productivity standardsAccurately, compute, classify, and record numerical data to keep financial records completePerform any combination of routine calculating, posting, adjusting and verifying duties to obtain primary financial data for use in maintaining guest account recordsAssist in securely closing down and re-opening areas of hotel based off of schedulePrepare various reports / paperwork for managementEnsure all guest problems are attended to and resolved within reason and in a timely mannerAssist with package or luggage storage and delivery if requestedAnalyze and organize guest reservations for current day and future arrivalsAnalyze reservations for special requests, reservation errors and make corrections as neededAnswering hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up callsMake coffee for guests throughout the day as neededStock and replenish inventory and items continuously throughout shift as neededComplete daily checklists, organize paperwork and efficiently print necessary documentsCheck-in guests securely using all confidentiality, identification and credit policiesUnderstand the operation of the property management systemProvide guests general information concerning hotels facilities, functions, local attractions, contact info, directions to and from desired locationsAssist with hotel events when in need to assure guest satisfactionBe proficient with property security, key control procedures, as well as fire, flood and weather-related safety proceduresComplete all paperwork necessary for front desk operations including but not limited to : registration cards, folios, credit card authorization forms, cash reports, room reports, etc.Maintain cleanliness and order to the front office areas and lobby areaCommunicates accurate information to other departments such as such as house counts, room status, guest service requirements, workorders, etc.Maintain confidentiality of proprietary information; protect company assetsFrequent contact with hotel guests and employees. Contact with vendors and or suppliesReceive and sign for packages delivered to hotelComplete any hotel related task requested by direct manager or General managerSCHEDULE REQUIREMENTS : The best candidates will need to have flexible availability to work shifts that vary. This position includes working night audit shifts and day or evening shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.
EDUCATION / TRAINING / SKILLS MINIMUM REQUIREMENTS :
Safety & Security Focused : Observes safety and security procedure; reports potentially unsafe conditions; uses equipment and materials properly. Able to pass Criminal Background Check & Drug Screening.High School Diploma or EquivalentExcellent Communication : Ability to communicate clearly, effectively and positively both written and verballySoftware / Computer Skills : Ability to proficiently type and operator office computer applications, hotel operating system and point of sale systemTeamwork : Ability to work efficiently and unified with co-workers and other departmentsAttendance / Punctuality : Is consistently at work and on timeProblem Solving : Efficiently identifies and resolves problems with the most reasonable solutionCustomer Service : Responds promptly to customer needs; responds to requests for assistanceDiversity : Shows respect and sensitivity for cultural differences; promotes a harassment free environmentAccurate Cash / Card Handling : Properly handles all cash or card transactions using the required point of sale system; accurately counts and balances assigned cash drawerProfessionalism : Follows policies and procedures including but not limited to, dress code policies; courteous and respectful verbiage; respect for others including guests and co-workersAdaptability : Adapts frequent changes, delays, or unexpected eventsDependability : Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan; meets productivity standardsInitiative : Asks for and offers help when neededPlanning / Organizing : Prioritizes and plans work activities; uses time efficientlyQuality Focused : Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure qualityESSENTIAL PHYSICAL FUNCTIONS : Must be able to walk, stand and bend for extended periods of time. Must be physically able to grasp, grip, pull, push, twist, turn and lift boxes or equipment, which average around 25-30 pounds each and 50 pounds or more with assistance.
