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Logistics Coordinator (Healthcare)

Logistics Coordinator (Healthcare)

ZipRecruiterMiami, FL, United States
16 days ago
Salary
$16.00 hourly
Job type
  • Full-time
Job description

Job DescriptionJob Description

The pay rate for this role is $16 per hour.

This is a  hybrid position open to  candidates within  a 40-mile radius of our headquarters in Miami . For those residing  more than 40 miles away , the role will be  fully work-from-home .

JOB SUMMARY

This is an entry level role in Logistics. The Logistics Coordinator I (LCI) work very closely with Alivi’s Transportation Providers, assigning, updating and monitoring transportation requests. The LCI will assist with dispatch-related duties as needed by each department.

DUTIES & RESPONSIBILITIES

  • Assigns trips to Transportation Providers based on geography, member mobility and provider capacity.
  • Monitors Transportation Provider services to ensure compliance with established SLA’s and KPIs, service requirements and member safety.
  • Interacts daily with Health Plan representatives, transportation providers and members.
  • Resolves problems associated with the assignment of trips to our transportation partners.
  • Familiar with the different contacts / roles within the company.
  • Process and maintain Logistics reporting via data entry
  • Able to complete a high number of outbound calls or take inbound calls when needed.
  • Must perform the duties of a CSR when needed to meet call volume demand, and to achieve SLAs and KPIs.
  • Adheres to Quality Assurance program.

REQUIREMENTS & QUALIFICATIONS

  • High School Diploma or equivalent (Associate degree desirable).
  • 1 year of experience or equivalent training in dispatching transportation requests, preferably in the healthcare or medical field.
  • Utilize interpersonal skills to interact with employees at all level, vendors, members and partners.
  • Able to multitask, prioritize situations and react quickly to changing dynamics.
  • Highly organized with acute attention to detail.
  • Able to adapt to high volume, fast paced environment
  • Bilingual in English / Spanish preferrable

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