IT Technical Account Manager

Position

We're looking for an IT Technical Account Manager to join our team. This is an on-site position at our office in Centennial, CO.

As an IT Technical Account Manager (TAM) your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Information Technology sale including; post-sales calls, directing the client with on-boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.

Essential Job Duties

• A comprehensive consultation with IT clients at the highest technical levels on a quarterly basis.
• Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap.
• Work in a team environment with other TAM’s that support our clients.
• Design, write and develop a scope of work for IT applications and hardware installations.
• Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.
• Providing training, development, and direction of IT Engineers that support over 200 Outside Sales Representatives.
• Developing and maintaining a 'trusted advisor' relationship with the current IT service desk, sales teams, and clients.
• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of IT and industry knowledge.

Qualifications

Benefits