Talent.com
No longer accepting applications
Client Relationship Manager

Client Relationship Manager

Partner One CapitalSan Francisco, CA, United States
2 days ago
Job type
  • Full-time
Job description

Headspin, A company within the PartnerOne Portfolio, is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including mobile phones, desktop browsers, media players, audio devices, and automotive systems.

Key Responsibilities :

  • Build and maintain strong, long-term relationships with clients, ensuring their needs are met and they derive maximum value from HeadSpin's solutions.
  • Serve as the primary point of contact for clients, proactively addressing concerns and identifying opportunities to enhance their experience.
  • Track accounts to identify churn risk and work proactively to mitigate that risk.
  • Drive customer adoption, retention, and expansion by ensuring successful deployment and usage of HeadSpin's platform.
  • Work cross-functionally with sales, support, product, and engineering teams to deliver seamless client experiences and resolve customer-reported issues.
  • Provide training and guidance to customers on HeadSpin's products, features, and best practices.
  • Act as the voice of the customer by gathering feedback and advocating for product enhancements that improve customer experience.
  • Generate reports and presentations using Excel and other tools to provide clients with performance insights and analytics.
  • Support contract renewals and identify opportunities for upselling and cross-selling HeadSpin's offerings.
  • Develop strategies to improve client satisfaction and engagement, ensuring continuous value delivery.

Requirements

What We Are Looking For :

  • 3+ years of experience in customer success, account management, client relations, or a similar role, preferably in a telecommunication's focused company.
  • Proven track record of managing client relationships and driving customer satisfaction in a high-growth setting.
  • Strong understanding of technology, software development, and remote support environments.
  • Ability to interpret and analyze customer data to drive engagement and retention strategies.
  • Excellent interpersonal, communication, and customer service skills.
  • Ability to work collaboratively with global support teams, engineering, and sales.
  • Comfortable working in a Linux / Mac environment and using REST APIs.
  • Self-motivated, detail-oriented, and capable of handling a fast-paced workload.
  • Willingness to travel as needed to support customer engagements.

    • If you are passionate about building meaningful relationships with clients and ensuring their success, we'd love to have you on our team!