Clinical Services Program Manager

Urban Peak DenverDenver, CO, US

21 days ago

Salary

$75,000.00 yearly

Job type

Full-time

Job description

Job Description

Under the supervision of the Director of Wellbeing, the Clinical Services Program Manager will be responsible for managing the clinical team within Urban Peak while coordinating and assisting with creating and updating treatment plans, data collection, assisting with crisis situations and de-escalation, providing consultations and services focused on building resiliency, increase in mental health support, and community among all youth served at Urban Peak. In addition, the Clinical Services Program Manager will assist with the implementation, care coordination, and data collection and billing of Medicaid.

Duties include reducing harm to self and others through addressing trauma, mental health, and substance misuse; increased ability to demonstrate healthy resilience for coping with challenges and stresses in life; and improving client’s mental health.

This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are :

A Master’s Degree in Counseling, social work, psychology or a related field AND a minimum of two (2) years of experience working with youth
Must be a Licensed Clinical Social Worker OR Licensed Professional Counselor OR Licensed Marriage and Family Therapist or be eligible for licensure within 12 months
Lived experience reflective of the youth we serve encouraged but not required.
Experience in providing trauma informed care or willingness to adapt this approach is required
Experience, competence, sensitivity and ability to connect well and work effectively with the homeless youth community
Skill in negotiating and mediating, particularly in sensitive situations as well as some skill in crisis intervention and de-escalation
Able to communicate effectively with a diverse population
Able to make independent judgement and sound decisions using available information while maintaining appropriate confidentiality
Able to function work with collaborating agencies when necessary for programming
Able to manage tasks and activities in an environment that’s sometimes includes conflict and chaos
Must be team-oriented and able to coordinate with various departments and staff
Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Understanding of the provision of and commitment to trauma informed care and positive youth development
Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL)
Must pass both federal and state background checks and a pre-employment TB Screening

What You Will Do :

The job duties of this position are performed personally, in cooperation with your supervisor, and / or in coordination with other staff. Additional work functions and duties may be assigned.

Clinical Duties

Assist in creating, maintaining and updating treatment plans for youth

Assessment of youth’s need using evidence-based assessments

Assist and maintain with Medicaid billing for clinical services

Facilitate and lead case coordination assessments and meetings between clinical team and client’s care team

Provide crisis intervention and presence in milieus as necessary to support relationships with youth

Work closely with other staff and agency programs to coordinate activities, providing clear and effective communication with other staff regarding clients

Work directly with youth, as needed, to support their goals and assist them in increasing overall well-being

Provide appropriate emergency interventions, as needed

Provide support to other programs in emergency situations

Help youth develop social skills, interests, and leisure time activities to provide a sense of personal worth and increase in well-being by increasing their understanding and use of coping skills

General Job Duties

Actively represent Urban Peak in the community to persons interested in the issue of homelessness for education, funding, and advocacy purposes

Attend all required staff meetings and trainings

Accompanies youth on planned therapeutic group outings (e.g. recreational activities)

Educates and trains volunteers and interns in all aspects of working with youth who are homeless or at high risk of homelessness when applicable

Actively engage and recruit youth in all Urban Peak programming

Accountable to all defined outcomes, both individually and team level by supporting data collection though Urban Peak database

Supervision

Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of the Director of Wellbeing), addressing complaints and resolving problems.

Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.

Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.

Regularly schedules department and staff 1 : 1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.

Manage program and grant budgets and report monthly variances to supervisor and Director of Finance.

What We Offer :

Salary : $ 75,000 / annually

Hours : Monday through Thursday 9am – 5pm

This is a full-time position. The typical work schedule is Monday-Friday 9 : 00am to 5 : 00pm but may include day, evening and weekend hours in an assigned schedule. It requires some flexibility to attend meetings and cover shifts as needed, may be on-call for client emergencies and serving as on-call staff on a rotating basis throughout the year.

100% Employer paid Medical and Dental plans - Buy-up plans available

Tele-health & Dispatch Health included

FSA & Dependent Care

Vision | Accident Coverage | Critical Care & Hospital Extended Stay Plans

403(b) Retirement Plan with company match

Robust Employee Assistance Program

RTD Eco Pass

10 Paid Holidays & Paid Sick Time

120 hours of vacation (accrued)

Second Language pay differential

Staff support for lateral growth through training and mentorship

Who We Are :

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 15 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 40-bed shelter for youth ages 15 through 20, a daytime drop-in center, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

The Denver Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV / AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.