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Client Service Representative

Client Service Representative

Innovetive PetcareAtlanta, GA, United States
25 days ago
Salary
$16.00–$18.00 hourly
Job description

Client Service Representative

Department : Receptionists

Employment Type : Full Time

Location : Atlanta, Georgia

Compensation : $16.00 - $18.00 / hour

Description

Vernon Woods Animal Hospital is seeking a dedicated and compassionate Full-Time Client Service Representative ( CSR ) to join our team. In this role, you will be the first point of contact for our clients and their pets, providing exceptional service and support in a friendly and welcoming environment.

If you are a dedicated individual with a background in veterinary medicine and a passion for providing outstanding client service, we invite you to apply for the Full-Time Client Service Representativ e position at Vernon Woods Animal Hospital . Help us make a difference in the lives of pets and their owners!

Key Responsibilities

  • Client Interaction : Greet clients and their pets warmly, creating a positive atmosphere in the clinic.
  • Appointment Management : Answer phone calls, schedule appointments, and manage inquiries about our veterinary services and procedures.
  • Record Keeping : Maintain accurate client records and ensure seamless data entry into our management system.
  • Billing Assistance : Assist clients with billing and payment processing, clearly explaining services and fees related to their pets' care.
  • Health Guidance : Provide information about pet health, vaccination schedules, and preventative care to clients.
  • Team Collaboration : Collaborate with veterinary staff to ensure effective communication and efficient workflow within the hospital.
  • Client Concerns : Address client concerns and complaints with empathy and professionalism, escalating issues when necessary.
  • Reception Area Maintenance : Keep the reception area organized and welcoming, ensuring a tidy and inviting space for clients and their pets.

Skills, Knowledge & Expertise

  • Customer-Centric Approach : A passion for helping clients and their pets, ensuring a positive experience at our veterinary hospital.
  • Organizational Skills : Ability to manage multiple tasks efficiently while maintaining attention to detail in a busy environment.
  • Team Player : Strong interpersonal skills and the ability to work collaboratively with veterinary staff and clients.
  • Problem-Solving Skills : Ability to handle client concerns and resolve issues effectively while maintaining a calm demeanor.
  • Adaptability : Willingness to learn and adapt to new processes and systems within the veterinary clinic.

    • Qualifications :

  • Previous experience in a customer service role, preferably within the veterinary or animal care industry.
  • A strong understanding of veterinary terminology and procedures is a plus.
  • Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.

    • What We Offer

  • Competitive Pay : Hourly rate based on experience.
  • Flexible Schedule : Full-time hours that allow for a balanced work-life schedule.
  • Veterinary Discounts : Discounts on services and products for your pets, making it easier to care for them.
  • Paid Time Off : Paid time off policy to support work-life balance.
  • Parental Leave : Supportive parental leave options for new parents.
  • Benefits Offered : Comprehensive benefits package, including health, dental, vision and retirement plan options.
  • Supportive Environment : A team-oriented atmosphere that values your contributions and encourages professional growth.