Job Type Full-time Description
Advanced Orthopedic & Sports Medicine Specialists is widely recognized as the regional leader in comprehensive orthopedic services around the Denver Metro area. We strive on helping not only our clients, but our team members succeed both professionally and personally.
We are seeking vibrant and independent individuals with great character and outgoing personalities to work as customer service ambassadors to help clients receive the best care, we can offer in our Lowry office.
SERVICE AMBASSADOR ESSENTIAL FUNCTIONS :
- Answer a high volume of incoming phone calls to the call center in a timely manner.
- Direct calls appropriately by transferring and or taking detailed messages.
- Schedule appointments according to physician profiles
- Some insurance / billing experience, however not a requirement
- Ability to communicate professionally, both oral and written for clear, legible messages
- Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
- Assist with any other task assigned.
SERVICE AMBASSADOR SALARY & BENEFITS :
18-20 Per hour depending on experience
Medical, Dental and Vision Insurance within 60 days of employmentGenerous PTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and developmentAnnual stipend for continuing education in certain positionsRetirement Plan eligibility after one year of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesRequirements
SERVICE AMBASSADOR REQUIRED QUALIFICATIONS AND SKILLS :
High school diploma / GED or equivalent previous experience as a service ambassadorExcellent customer serviceExperience and knowledge of medical and insurance is recommend, but not requiredExperience in EMR systems, Allscripts experience is a plusAbility to handle high patient volumes.Ability to maintain composure when stressful situations are encountered.Ability to multi-task and prioritizeHave strong communication skillsBe able to multitask and work both individually and as a teamHave strong computer skills; experience in EMR and / or Allscripts a plusDemonstrate emotional intelligenceHave pride in your work as well as a passion to help patients with the best careSERVICE AMBASSADOR WORKING CONDITIONS :
Typical business office environmentPossibility of local travelConstant viewing of computer monitor, mousing and typingFrequent standing, walking and sittingFrequent stooping, lifting, carrying and pushing / pulling 10 pounds or lessOccasionally lift and / or move up to 10 poundsSpecific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focusHours of business are Monday – Friday from 8 : 00 a.m. to 5 : 00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the jobSalary Description Starting at $18.00 / hr
