Manager, IT Quality Assurance

Let Us Power Your Potential

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity : Venture Solutions (a Taylor company) is looking for a Software QA / QC Manager responsible for managing 10+ QA / QC professionals responsible for validating documents output from our secure communication management systems. This is a key leadership role responsible for ensuring the quality of documents by reviewing, validating and confirming artifacts against data and requirements. Additionally, this position is responsible for compliance, ensuring proper handling and processing of sensitive data and print products.

Your Responsibilities :

• Test application functionality output (Statements, letters, document, etc.) to specifications and provide feedback to software developers, managers and product managers
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Estimate effort required to perform all QA activities assigned
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to management.
• Hiring, developing, mentoring and managing a team of 10+ QA / QC professionals for a high-volume print environment
• Lead defect meetings, test planning meetings, and other QA initiated meetings
• Mine for data, backend validation, and perform data quality analysis.
• Hold and facilitate requirement clarification and test plan / case reviews with cross-functional team members / teams
• Isolate, replicate, and report defects and verify defect fixes.
• Troubleshoots and resolves or recommends solutions to a diverse range of complex software testing problems. Uses judgment within defined policies and practices (includes software and technical documentation solutions).
• Plan, balance, and coordinate the resources to ensure the team sets and meets customer expectations / SLAs, project budgets, and project schedules
• Work effectively within a team environment to implement projects in a timely manner
• Communicate clearly and effectively with Client service, Sales & Operations for the purpose of meeting client expectations and deadlines
• Drive innovation and change in processes and technologies to improve quality, efficiency, and effectiveness of the organization
• Manage support activities for the legacy applications and serve as a primary escalation point for the team, account management, and company management regarding applications support related issues
• Develop and track metrics that address quality, efficiency, and effectiveness of the team
• Build and maintain solid internal and external relationships, consulting as necessary with Sales, Client Services and Client teams regarding new and existing Client projects. Build trust by demonstrating technical competency, knowledge of the customer’s needs and the industry, a sense of urgency, and a successful track record of meeting client expectations
• Manage and communicate job prioritization working with various stakeholders and IT team - acts as a gate keeper
• Ensure that all prioritized projects are delivered on-time
• Manages resource availability and forecast allocation to meet project deadlines
• Manage all internal and external staff to maximize productivity and efficiency in carrying out IT projects
• Working with IT Director, manage project personnel responsible for implementation of the project tasks [holds and chairs regular meetings, prioritization of work, motivate staff, manage conflicts and crises]
• Assist in development of efficient workflows and processes
• Mentor, lead, train employees in technical complexities of assigned work
• Responsible to confer with technical contacts regarding how to resolve system issues
• Mastery of data security and information security compliance

You Must Have :

We would also prefer :